Job summary
Employer heading
Team Administrator
Band 3
The 5 July 2023 marked 75 years of the National Health Service. The founding principles remain as relevant, and valued, today as they were 75 years ago. Why not join us and make a difference to be Better Every Day.
Job overview
An exciting opportunity has arisen to come and work within the Poole Central Locality!
The Team Administrator is the face of the team, often being a patients first point of contact with the service. As a result we are looking for the successful candidate to be friendly, professional and able to work under pressure.
Previous experience of SystmOne is beneficial but not essential.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To assist the team by providing clinical and administrative support services.
To ensure the provision of an effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs, Social Workers and other agencies, maintaining good communications between staff members of the Trust and outside representatives using own initiative and managing own workload.
Assisting in the creation of rotas.
To provide a friendly, safe and efficient administrative and office systems service to support the delivery of excellent patient care.
To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient’s experience is positive.
To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
Work as part of an efficient and professional team.
To work systematically and develop communication networks that contributes effectively to the service provided.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact [email protected] to access the support.
Person specification
Educational / Qualifications
Essential criteria
- Educated to GCSE level or equivalent experience.
- Knowledge and understanding of data protection and patient confidentiality.
- Recent previous experience of arranging meetings and minute taking.
Desirable criteria
- NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
Essential criteria
- Experience of working in an administrative role within a fast-paced environment.
- Accurate, fast typing and keyboard skills
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
Desirable criteria
- Experience of working with or within the NHS in a same or similar role.
- Experience using SystmOne Electronic Patient Record System.
Personal qualities/attributes
Essential criteria
- Excellent interpersonal skills with a professional approach in manner and appearance.
- Effective at team working and interacting and communicating with colleagues.
- Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
- Demonstrated ability at exercising tact and diplomacy
Additional skills
Essential criteria
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine Higgins
- Job title
- District Nurse Clinical Lead
- Email address
- [email protected]
- Telephone number
- 07788 755746
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