Job summary
- Main area
- Systems/Hosted
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 818-SYS002
- Employer
- Lincolnshire Community Health Services NHS Trust
- Employer type
- NHS
- Site
- 2 posts 1 Boston 1 Louth
- Town
- Louth and Boston
- Salary
- £25,147 - £27,596 pa
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Neighbourhood Coordinator
NHS AfC: Band 4
LCHS Way
We Listen, We Care, We Act, We Improve
We listen: we engage with everyone we work with, we are united, we are always positive
We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated
We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity
We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better
....Fit for now, fit for the future.
REMEMBER - Please ensure you read all information prior to applying for any job roles. Note any applications via agency will not be accepted.
Job overview
Neighbourhood Coordinators provide a key role coordinating the activity of Neighbourhood Teams - made up of staff from across the health, care, housing and community and voluntary system working collaboratively to improve the health and wellbeing of the most vulnerable and complex people in their local population .
There are two positions available. The role based in Louth is part time at 22.5 hours over 3 days per week and the role based in Boston is full time at 37.5 hours per week.
The role in Boston will work collaboratively with Boston Primary Care Network to also help coordinate the work of their Health and Wellbeing Team working in the Neighbourhood.
Main duties of the job
To maintain and facilitate and provide first point of contact for a network of stakeholders working across the neighbourhood.
To have oversight of all cases nominated for neighbourhood working - including direct referrals and cases and cohorts flagged to the team for collaborative support.
To coordinate, record and track actions from cross system multi disciplinary meetings including regular and bespoke MDT meetings
To develop , maintain and share a knowledge base and liaise with stakeholders to help ensure the best response and best possible outcomes for people
Working for our organisation
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Detailed job description and main responsibilities
Coordinate and manage the administrative functions for the Neighbourhood Team. This will include ensuring that meetings are organised, recorded and actions shared and tracked,
Facilitate and organise training events and networking engagement events.
Supporting both complicated and complex patients, with identification of patients through population segmentation techniques to support proactive management in the community and proactive discharge from hospital.
Support operational delivery of one “front door” across Lincolnshire East Neighbourhood Teams.
Support a range of projects within scope of the Neighbourhoods, General Practice Forward View and the wider Lincolnshire Sustainability and Transformation Plan.
Manage nominations for neighbourhood MDT review from all health, social and voluntary care organisations and ensure all associated documentation pre and post review is completed, where MDTs are part of the current model, or such other way of working which over time may be developed.
Support the Neighbourhood Lead to seek alternative provision, where the MDT/Virtual MDT have not achieved anticipated outcomes for individuals.
Liaise with all professionals involved in patient care including primary, secondary, the ambulance service, and community services including mental health provision, carers, third sector organisations and other relevant groups.
Take responsibility for following patients through the system, including when they are admitted to hospital, and be in a position to know what is happening with their care as they progress through the system.
Identify opportunities to develop the neighbourhood, as well as blockers and inefficiencies in the system. Feedback to the Neighbourhood lead, participate in and support initiatives for development.
To engage with and support the neighbourhood teams/network to build and maintain relationships with primary care, and particularly key practitioners, to facilitate the effective functioning of the neighbourhood.
Support local initiatives with partner organisations to widen the influence of the neighbourhood teams and to ensure local projects are co-ordinated across the area.
To undertake visits to promote and advertise the work of the neighbourhood e.g. attend and present to organisations team meetings and feeding back actions undertaken.
To deal in a professional, helpful and effective manner with members of the neighbourhood, and outside agencies, about neighbourhood business, referring queries on as appropriate.
To extract caseload information from IT systems as required and undertake analysis of that information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team
Person specification
Qualifications
Essential criteria
- NVQ Level 3, supplemented by diploma level knowledge or relevant experience.
Desirable criteria
- ECDL Qualification
Skills and Competences
Essential criteria
- Excellent communication skills both written and verbal
- Analytical skills and be able to interpret information and present it in a clear and concise manner
- Be willing to work flexibly and provide cover as required
- Advanced IT Skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Matthew Fisher
- Job title
- Neighbourhood Lead
- Email address
- [email protected]
- Telephone number
- 07583 069311
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