Job summary
Employer heading
Triage and Unplanned Care Nurse
Band 5
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
A vacancy has arisen within the Triage Team for the West Place and to support unplanned nursing care and catheter clinics in the community. The applicant should ideally have excellent communication skills with a good understanding of IT systems. Previous Community Nursing experience would be beneficial for this position.
We are looking for a well-motivated team player who will be expected to work in a busy environment and able to meet the demands of this hard-working service. Support and any additional training would be provided to ensure competency and skills are maintained.
If you think you would be good fit for this role, apply now!
The funding for this post is for 7 months at present, this is likely to extend or become substantive.
Previous applicants need not apply.
Main duties of the job
To triage incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly. To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care. The position will require visiting patients in their own environment to provide unplanned nursing care.
Working for our organisation
We are a small team made up of Triage Nurses, allocators and led by a Clinical Operations Manager. We endeavour to provide excellent triaging to ensure that safe, relevant and timely care is provided by the community nursing teams to the local housebound population of West Norfolk. We work closely with our GP and Social Services colleagues and visit patients in their own homes, care homes and clinics as appropriate.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
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Key Areas of Responsibility
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patient’s record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To undertake unplanned care in conjunction with community nursing teams.
- To support community nursing teams with provision of care in catheter clinics
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Please see attached job description / person spec for more information.
Person specification
Other
Essential criteria
- Must hold full and valid driving licence and have access to a vehicle
- Good IT and keyboard skills
Qualifications
Essential criteria
- Current NMC Registration
Experience
Essential criteria
- Experience of working in a multidisciplinary team
- Experience of working with patients with multiple pathologies and delivering care plans to meet their needs
Desirable criteria
- Experience in working within a community setting
Skills and Knowledge
Essential criteria
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact and Diplomacy
- Empathy and sensitivity
- Ability to use own initiative
- Good observational and reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care and inputting data / patient records
- Good time management skills
- Good interpersonal skills
- Team Player
- Work flexibly to accommodate patient / service needs
Desirable criteria
- Knowledge of additional specialist areas through in-house training and short courses including palliative care, LTCs and diabetes management
Communication
Essential criteria
- Able to communicate effectively in written and verbal English Language
Personal and People Development
Essential criteria
- Evidence of relevant experience and development
- Support other staff
Desirable criteria
- Willing to undertake appropriate training
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Self awareness
- Enthusiastic and able to work under pressure
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Shalom Solomon
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07768 670081
- Additional information
All formal / informal enquires welcomed.
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