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Job summary

Main area
Paediatrics
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Job share
  • Flexible working
  • Home or remote working
  • Compressed hours
37.5 hours per week (Hybrid working (mix or site/home))
Job ref
234-23-W3650
Employer
Norfolk and Norwich University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Norfolk & Norwich University Hopsital
Town
Norwich
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
06/05/2024 23:59
Interview date
22/05/2024

Employer heading

Norfolk and Norwich University Hospitals NHS Foundation Trust logo

Family Support Worker

NHS AfC: Band 4

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team. 

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.


We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Job overview

The NHS has committed in the Long-Term Plan to improving care for children and young people (CYP) with complications related to severe obesity and establishing specific clinics in relation to this.

NNUH has been commissioned to deliver a Complications Related to Excess Weight (CEW) service.  The clinic will be a leader in the field of paediatric obesity using innovative modes to deliver the highest quality patient care.

This service will be supported by a full and specialised multi-disciplinary team providing a bio-psychosocial model for managing conditions and delivering care to our most complex paediatric patients presenting with complications related to excess weight, recognising this is a long-term condition.

The three main aims of this service are:

  • Identify the factors involved in the development of severe obesity;
  • Identify and manage complications with input from appropriate tertiary services; improving the efficiency of care delivery and the overall patient journey.
  • Deliver an individualised holistic plan to optimise compliance and outcomes.

Main duties of the job

As the successful post holder, you will:

  • have responsibility for actively participating as a key member of CEW team.
  • provide quality services for an identified client group under the supervision of the CEW Social Worker within the service.
  • be accountable and work autonomously within the clearly defined boundaries of the job description and personal competencies, and carry out specific delegated tasks. This may include some extended roles delegated by the CEW Social Worker.
  • facilitate joined-up working with other services involved, in particular schools and children’s services.
  • attend multi-agency meetings such as Early Help and Family network meeting on behalf of, or in conjunction with, other team members, to support integrated care planning (where appropriate).
  • work creatively to support CYP to engage with appropriate community services and facilities to develop and support their identified goals. As part of this relatively new government initiative there also is scope to further develop CEW processes and interventions to improve outcomes.
  • be expected to work within a multi-disciplinary team to deliver high quality family/patient-centred care and evidence-based interventions. They must work collaboratively across a range of disciplines, developing knowledge and expertise to enable them to perform non-complex, protocol limited tasks with minimal supervision.

Full time: 37.5 hours per week (job share available)

Interview date: 22nd May 2024

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

The following skills and experience will be required and are essential for the successful candidates:

  • To be aware of and adhere to all Trust policies and guidelines when undertaking any activities e.g. Infection Control and Uniform / Dress Code.
  • To provide and deliver a high standard of child and family centred patient care.
  • To ensure safe use, maintenance and storage of personal and NNUH equipment.
  • To make assessment judgements around what may or may not be significant changes in a child or young person’s condition, involving observations and engagement skills and understanding whether or not to report any changes to a qualified health or social care professional.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

 

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 in a relevant subject that supports your ability to deliver change and improve outcomes for children and young people or equivalent professional experience.

Experience

Essential criteria
  • Significant experience of working with children and families
  • Good knowledge of services for children and young people, provided by the department and other agencies.
Desirable criteria
  • Understanding of effective practice principles and current theories around ‘what works’ with young people.

Attitude Aptitude

Essential criteria
  • Good communication skills with the ability to provide and receive complex and sensitive information in a developmentally and culturally appropriate manner.
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills

Essential criteria
  • Tenacious and creative engagement skills with children, young people and families leading to positive change.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Health ChampionsMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Pastoral CareStep into healthArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emma Webb
Job title
Paediatric Consultant
Email address
[email protected]
Additional information

Rachel Keetley

Social worker

[email protected]