Job summary
Employer heading
Haematology Support Worker
Band 4
Job overview
To work under the direction of the registered nurse supporting the provision of high-quality patient centred care to those diagnosed with a haematological malignancy
To assess and address the general information and support needs of those living with haematological cancer, attending outpatient clinics as directed by the registered nurse
The role involves being responsible for aspects of the remote monitoring system, entering patients onto the Somerset Cancer Data Base, including blood results and appointments.
To be an extended member of the Haematology MDT, ensuring effective communication within the team, across the Trust, Primary Care and voluntary agencies.
The role involves being responsible for the administrative aspects of the service supporting the coordination of the patients’ pathway, from the point of referral
Main duties of the job
Please see attached Job Description for more information on this opportunity.
Please Contact if more information is needed.
Working for our organisation
Detailed job description and main responsibilities
To organise clinics, ensuring the registered nurse has all the information required to undertake a comprehensive patient review
To make pre planned outbound telephone calls to patients to assess their on-going needs, providing a proactive approach to care
Advise patients on individual general self-management strategies as appropriate, sign posting to the dedicated webinar platform and the Macmillan Information & Support Centre
Encourage and support healthy lifestyle choices
To review patients on the ward and in the outpatient setting under the direction of the registered nurse
To identify and address patient/carer general informational needs, sign posting to other services as appropriate
To triage telephone calls, providing general information, help and support to patients/carers and healthcare professionals, referring complex/specialist issues to the registered nurse
To be responsible for tracking and coordinating the patient’s pathway from the point of referral to the Macmillan Haematology CNS Team
Demonstrate knowledge of the haematology care pathways in order to understand decision making processes and enable effective response to queries
Support the registered nurse in the coordinate of care to facilitate safe and effective discharge.
Identify changes in patients’ condition/needs, escalating concerns to the registered nurse
To provide Level 1 psychological support to patients/carers, referring patients with specialist needs to the registered nu
Demonstrate the ability to recognise and respond appropriately when faced with patient sudden deterioration or an emergency situation, alerting the registered nurse, enabling rapid response as appropriate
To support the registered nurse in responding to alerts for patients admitted as an emergency
Responsible for the development of information packs for patients to support patient self-management strategies.
Responsible for developing and maintaining the documentation to support the smooth running of the service
To actively tract referrals to other hospitals to minimise delays on treatment pathways
Liaise with the MDT coordinator and other hospitals to ensure a seamless service for patients and a smooth transition through the patient pathway
Coordinate appointments or investigations to fast-track patients through the system
Responsible for the administrative aspects of the Macmillan Haematology CNS service
Document information in a legible, accurate, and professional manner in the hospital notes and on the Somerset Cancer Database
Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
To develop effective working relationships with the colorectal MDT, within the Trust and across different boundaries of car
To adhere to local and national directives related to cancer care
To be a flexible member of the team, able to respond to the changing needs of cancer patients and the service
Contribute to the development of the service
To participate in the formal review process and plan future personal development and competencies to be achieved
Person specification
Education, Training and Qualifications
Essential criteria
- NVQ3 or NVQ3 plus additional training to diploma Level or equivalent through short courses
- GCSE English language and Mathematics (Grade A-C) or equivalent
- Evidence of Continued role development
Knowledge & Experience
Essential criteria
- Relevant Health or Social care experience at Band3 or equivalent
- Experience of caring for patient living with a Haematological malignancy
- Experience of multi-professional working
- Experience of Coaching/Teaching patients/carers.
- National Directives related to cancer care.
- Experience of coordinating the patient pathway
Skills
Essential criteria
- Good Communication and interpersonal skills
- Good Observation and assessment skills
- IT skills
- Ability to work as part of a team and utilise own initiative
- Effective Organisational Skills
- Ability to priorities own workload
- Practical problem-solving skills
Key Competencies/ Personal Qualities and Attributes
Essential criteria
- Flexability
- Motivated & Enthusiastic
- Hard working and Able to demonstrate passion or the role
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Karen Danns
- Job title
- Lead Nurse/Operational Lead Haematology & Oncology
- Email address
- [email protected]
- Telephone number
- 01536 492833
- Additional information
Andrea Squires or Kathy Heywood
Haematology CNS
Andrea [email protected] or [email protected]
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