Job overview

We are seeking an experienced, driven and visionary leader to join West London NHS Trust as our Urgent and Emergency Care Service Manager for Ealing Crisis, Assessment and Home Treatment Service, Liaison Psychiatry Services, Horizon decant ward, Crisis Recovery House and Alternative to Admission Services. This is a key Band 8b leadership role offering the opportunity to shape, develop and oversee services that sit at the very heart of crisis care in the borough.

You will be responsible for the operational leadership of some of our most vital services, ensuring safe, high-quality and compassionate care for people in crisis. If you are passionate about system-wide transformation, have proven operational leadership in mental health, and thrive in complex and dynamic environments, this is an outstanding opportunity to make a real difference.

Main duties of the job

As Service Manager you will hold responsibility for the day-to-day leadership and operational delivery of the Ealing Crisis and Home Treatment Team, the Liaison Psychiatry Service, the West London Crisis Recovery House, Ealing Safe Space, and Horizon Ward, which is maintained as part of the Trust’s business continuity planning.

You will ensure the Crisis and Home Treatment Team and Liaison Psychiatry Service works closely with community services and inpatient wards to support safe and effective patient flow, reducing length of stay and aligning services with NHS Long Term Plan requirements. You will lead on embedding Core Fidelity Standards across Ealing and the wider tri-borough crisis pathways, driving forward accreditation and transformation work.

At the Recovery House, you will take the lead in contract monitoring, performance oversight, and ensuring strong joint working between clinical services and third-sector providers to maximise patient outcomes. You will also act as the operational link for Ealing Safe Space, ensuring it continues to offer alternatives to admission and accessible crisis support.

As part of your responsibilities for Horizon Ward, you will oversee all compliance, readiness, and mobilisation planning, ensuring the ward is safe, secure and fully functional should it need to be activated.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.