Trosolwg o'r swydd

At Imperial College Healthcare NHS Trust, you’ll join one of the UK’s most dynamic paediatric teams across five world-class hospitals. Whether you’re new to healthcare or looking for a fresh challenge, this is your chance to make a real difference while learning and growing in a supportive environment.

On our vibrant 25-bedded Great Western Ward, every day brings variety and purpose. You’ll support the nursing team in caring for patients from newborns through to young adults, helping with day-to-day tasks that make a big impact – from assisting with personal care and observations to providing comfort and reassurance to families.

Prif ddyletswyddau'r swydd

• Demonstrate a courteous, friendly and helpful approach to patients, colleagues and relatives, greet them orientate patients and visitors to the area. 
• Minimise queue on the reception area and seek assistance when necessary.
• Introduce yourself to new arrivals and explain your part in their journey.
• Where appropriate, use the patients name when talking to them, maintain eye contact and smile.
• To respond in a helpful way to all enquiries from patients, relatives, carers and staff and be empathetic to the needs of patients who may be anxious or distressed.
• Ensure effective and appropriate communication with staff, patients, relatives and visitors, maintaining confidentiality and information governance at all times.
• Answer the telephone, respond to queries and take messages, referring to the nurse or doctor in charge when appropriate. Be able to redirect incoming calls and access the bleep system. 
• Communicate effectively via Trust email and check emails for relevant Trust and management information

Gweithio i'n sefydliad

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. .