Job overview

Main duties of the job

• Welcome, receive and direct patients, relatives and visitors to the ward, liaising with the multidisciplinary team as appropriate.
• Support the nurse in charge by co-ordinating non-clinical aspects of the ward environment, ensuring visitors and relatives are dealt with promptly, sensitively and with empathy.
• Provide general information to patients and visitors, ensuring clear and professional communication at all times.
• Receive and relay messages effectively, maintaining strict confidentiality.
• Handle minor concerns or complaints, taking appropriate action and escalating to senior staff when required.
• Maintain awareness of current standards, including food hygiene, infection prevention and control, and waste segregation procedures, ensuring compliance at ward level.
• Support the Ward Manager in maintaining ward accreditation accurate records, ward including monitoring compliance with Mandatory Training requirements where appropriate.
• Assist the Ward Manager in reviewing and implementing changes to local policies and procedures.
• Contribute to the ordering, stocking and monitoring of ward supplies and equipment, ensuring efficient and cost-effective use of resources.
• Promote a clean, safe and organised ward environment, supporting high standards of patient care and experience.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.