Job overview

This role plays a key part in shaping and delivering patient experience initiatives within the maternity department. You will contribute to the development and implementation of projects and action plans designed to monitor, improve and enhance the experience of women and families using maternity services. The post holder will coordinate and track progress across all patient experience action plans, ensuring momentum is maintained and outcomes are clearly measured. Using established BHT feedback tools, you will evaluate patient experience data and produce insightful reports for the Women’s Directorate, supporting continuous learning and improvement. Close collaboration with Complaints, PALS, Patient Experience teams and other departments will be essential to bring together feedback from multiple sources and strengthen reporting and governance processes.

A strong focus of the role is meaningful engagement with the community, ensuring that information about care and services is accessible, inclusive and easy to understand. This will support service users to make informed choices and provide informed consent, including through close partnership working with translation and interpreting providers.

You will also work closely with the Maternity and Neonatal Voices Partnership (MNVP), helping to reach diverse community groups and ensuring that the voices and needs of all service users are heard, represented and reflected in the way maternity care is designed and delivered.

Main duties of the job

•       To develop and maintain the directorate’s patient experience plan together with the directorate’s management team.

•       To co-ordinate the completion of all patient experience projects within the directorate as per quality improvement plan.

•       To present findings of patient experience projects undertaken at identified groups and directorate meetings

•       To attend and participate in maternity group board meetings as appropriate.

•       Act as a resource to support staff both in the hospital and community setting.

•       Contribute to the maternity department’s risk newsletter, sharing feedback on patient experience projects.

•       Provide progress information for inclusion to enable the Director of Midwifery to report to the executive team.

•       Develop and maintain a relationship with the Maternity Journey Action Group (MJAG) and Maternity and Neonatal Voices Partnership (MNVP) chair(s).

•       To monitor and evaluate standards of care within the team and assist in the implementation of recommendations from government or professional bodies in relation to maternity care

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.