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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 3
Contract
Permanent: Working days are Monday to Saturday 08:00-18:00, some evenings up till 21:00
Hours
Full time - 37.5 hours per week (Monday to Saturday 08:00-18:00 and some evenings up till 21:00)
Job ref
418-CSW4460-DC
Employer
Bedfordshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
Luton and Dunstable Hospital
Town
Luton
Salary
£24,625 - £25,674 pro rata
Salary period
Yearly
Closing
07/04/2026 08:00

Employer heading

Bedfordshire Hospitals NHS Foundation Trust logo

Clinical Support Worker (Outpatients)

NHS AfC: Band 3

Job overview

The Clinical Support worker in the outpatients department plays a vital role in supporting the Doctors and Registered Nurses in the smooth running of the clinics.

You will be responsible for liasing with all specialties within the department, including clerical and clinical and it is vital that you are a team player who can multi task as this is a fast paced environment

Main duties of the job

You will be responsible for working with all specialties such as:

General Surgery, ENT, Gastro, Rheumatology, Gynaecology, Obesity and many more.  The Clinical Support worker in the clinic will need to be able to speak to all service users and escalate concerns to the trained nurses, help the service users with their appointments and liase with the Doctors regarding any issues in clinic.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Detailed job description and main responsibilities

To assist with all clinics, be available for chaperoning and assist with procedures such as Biopsys, Suctioning, Scanning, Phlebotomy and many more.

Full training will be given.

Person specification

Qualifications

Essential criteria
  • Care certificate completion
  • L3 Health and Social Care Qualification or equivalent experience (minimum 12 months)
Desirable criteria
  • Completion of Healthcare assistant Development programme
  • Level 2 maths and English

Experience and Skills

Essential criteria
  • Previous experience in a healthcare role at Band 2
  • Meet required clinical competences for area of service delivery and experience of delivering delegated clinical duties under supervision of NA/RN (as outlined in section 2, paragraph 3 of the JD)
  • Demonstrable experience in dealing with patient who are sick and distressed
  • Experience of working in multi-professional teams
  • Experience of working under pressure and dealing with competing demands
  • Experience of communicating with people from different backgrounds
  • Evidence of proficiency for clinical skills expected for Clinical Support Workers
  • Basic digital skills
Desirable criteria
  • Experience of using digital systems in a healthcare setting
  • Experience of working in a range of healthcare settings
  • Mentoring and coaching skills

Knowledge

Essential criteria
  • Basic knowledge of anatomy and physiology
  • Knowledge of care and related procedures, clinical observations, limited clinical duties and relevant legislation
  • Knowledge of hospitals policies/guidelines/ procedure
  • An understanding of the fundamentals of patient care, such as washing, toileting, feeding, and communication

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveArmed Forces Covenant (Silver Award)Care quality commission - GoodDisability confident employerEmployer with HeartNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Rowson
Job title
Senior Sister
Email address
[email protected]
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