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Job summary

Main area
Imaging
Grade
NHS AfC: Band 2
Contract
Permanent: 37.5
Hours
Full time - 37.5 hours per week
Job ref
407-WCCSS-7727937
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Healthcare
Town
Walsall
Salary
£24,465 per annum
Salary period
Yearly
Closing
12/02/2026 23:59
Interview date
20/02/2026
Walsall Healthcare NHS Trust logo

Care Support Worker-Imaging

NHS AfC: Band 2

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
 
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

 

 RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

 

 

Job overview

The Care Support Worker (Band 2) is an integral member of the Imaging team, working under the direct supervision of registered practitioners. The role supports safe, effective and compassionate patient care across designated Imaging areas, including antenatal imaging and A&E X-ray.

The post holder will provide non-registered clinical support, act as a trained chaperone for intimate examinations, assist with patient preparation and movement, and support the maintenance of a safe and efficient clinical environment. The role contributes to patient dignity, flow, safeguarding and overall service delivery while allowing registered staff to focus on regulated imaging activity.

Main duties of the job

Support patients before, during and after imaging procedures under the direction of registered staff

Act as a trained chaperone for intimate examinations in line with Trust policy

Assist with patient preparation, mobility, transfers and supervision

Maintain clean, safe and well-prepared imaging and clinic environments

Support infection prevention and control standards

Assist with stock management, equipment cleaning and room set-up

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns regarding patient safety, dignity or wellbeing promptly

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice.

The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance.

The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team.

The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience.

Main Responsibilities

Patient Care and Support

Welcome, assist and reassure patients and relatives in a compassionate and professional manner

Support patient preparation and aftercare as delegated by registered staff

Act as a chaperone during intimate examinations in line with Trust policy

Assist with patient mobility, transfers and positioning using appropriate equipment

Observe and report any changes or concerns in a patient’s condition

Environment and Equipment

Prepare and maintain imaging rooms and clinic areas

Clean equipment and clinical areas in accordance with infection control policies

Assist with stock control, deliveries and equipment checks

Communication and Teamworking

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns appropriately and in a timely manner

Support a positive, respectful and inclusive working environment

Governance, Safety and Professional Practice

Work within Trust policies, procedures and competencies

Maintain patient confidentiality and data protection standards

Participate in training, supervision and Personal Development Reviews

Contribute to audits, quality improvement and service development activities as required

Person specification

Qualifications

Essential criteria
  • NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
  • Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
  • Maths and English qualification or equivalent

Experience and Skills

Essential criteria
  • Experience working in a healthcare or patient-facing environment
  • Ability to work under supervision and follow instructions appropriately
  • Ability to recognise own limitations and escalate concerns when required

Communication and Personal Attributes

Essential criteria
  • Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
  • Demonstrates compassion, respect and professionalism
  • Understanding of the importance of privacy, dignity and confidentiality
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nathan Williams
Job title
Matron Clinical Support Services
Email address
[email protected]
Telephone number
01922 721721

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS

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