Job summary
- Main area
- Mental Health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 100-ACS052-0525
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- St Brynach
- Town
- Haverfordwest
- Salary
- £24,433 - £26,060 per annum (pro rata if part time)
- Salary period
- Yearly
- Closing
- 12/05/2025 23:59
- Interview date
- 19/05/2025
Employer heading

Health Care Support Worker - Community
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Job overview
An exciting opportunity has become available for a suitably experienced Health Care Support Worker to work within the Pembrokeshire Older Adult Community Mental Health Team.
Full time and part time hours will be considered.
The successful candidate will display a willingness to undertake further training and personal development and to engage in supervision.
The post holder will be required to support colleagues in delivering a high standard of person centred care in accordance with Care and Treatment Plans. Excellent interpersonal and communication skills are essential as is the ability to work autonomously as well as under supervision.
Main duties of the job
You will need to be flexible to the needs of the service and have experience of working with Older Adults with enduring Mental Health problems and/or Cognitive impairment including Behavioural and Psychological Symptoms of Dementia (BPSD), experience of working within a community setting would be advantageous.
You will be expected to work with a caseload of patients under the supervision of identified Care Co-ordinators.
Main duties will cover:
Promoting health and well-being.
Encouraging patients to do as much as they can in every day tasks .
Building therapeutic relationships with patients and their families.
Assist in patient recovery through meaningful activities and engagement.
Assist in patient recovery through escorting them on S17 leave to the community.
Carrying out observations including level 3 and 4.
Monitoring their safety and well-being.
Provide concise and relevant information of patients to the care co-ordinator and relevant professionals, documenting electronically on care
partner.
Transporting and escorting patients for community activities.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Interviews to be held on 19/05/2025.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
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Person specification
Qualifications and Knowledge
Essential criteria
- Good literacy and numerical skills
- NVQ Level 3 in Health and Social Care or working towards with equivalent experience
Experience
Essential criteria
- Experience of working in a Health or Social care environment to Level 3
Desirable criteria
- Experience of speciality
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Katherine Lewis
- Job title
- Team Leader
- Email address
- [email protected]
- Additional information
Lydia Hayward
Service Manager
07786915502
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