Skip to main content
Please wait, loading

Job summary

Main area
Maternity
Grade
band 3
Contract
Fixed term: 12 months (end date January 2027)
Hours
Part time - 30 hours per week (Monday to Sunday - day shift and night duty to include all public bank holidays)
Job ref
331-7709501-UHMB
Employer
University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type
NHS
Site
Royal Lancaster Infirmary
Town
Lancaster
Salary
£24,937 - £26,598 pro rata
Salary period
Yearly
Closing
18/02/2026 08:00

Employer heading

University Hospitals of Morecambe Bay NHS Foundation Trust logo

Maternity support worker

band 3

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

 


Job overview

JOB SUMMARY
Maternity Support Workers assist with caring for women, babies and their families throughout their 
maternity journey, working under supervision and within agreed guidelines and protocols when
providing care to women and their families (definition of a Maternity Support Worker – HEE, Maternity 
Support Worker Competency, Education and Career Development Framework).
Maternity Support Worker is expected to hold a Care Certificate and be able to demonstrate full 
compliance of the competencies of Band 2 MSW. Maternity Support Workers use additional skills within
focused aspects of service delivery to enhance the service offered to women and their families; working 
alongside, but under the guidance of practitioners at all levels from across the multidisciplinary team 
including, but not limited to obstetricians, midwives' ultra-sonographers, physiotherapists and advanced
nurse practitioners. 
You require knowledge of facts, principles, processes and general concepts in a field of work. Carry out 
a wider range of duties and will have more responsibility, with guidance and supervision available when 

Main duties of the job

MAIN DUTIES
• Create effective and supportive relationships with women and their families to enhance the 
provision of personalised and safe woman-centred care: 
• Proactively engages with patients and others in order to build and maintain positive 
relationships. Ensures all women and babies requirements are met with respect, privacy, 
dignity, sensitivity, empathy and recognising diversity at all times. 
• Provide good quality personalised care in accordance with agreed local and national standards. 
• Support the adaptation to parenthood. 
• Understands and gains valid consent prior to action or providing care. Has the knowledge to 
document this promptly and clearly. 
Understands the MSW’s scope of practice and works within limits of own competence and 
authority:
• Recognises changes in either mother or baby’s condition and understands to report any 
concerns including those expressed by the women (or their families) to the midwife. ·Ensures 
own clinical practice is always safe and appropriate. 
• Assists in the implementation of direct clinical care performing a range of relevant clinical skills. 
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures. 
• Develop your own knowledge and practice, which includes reflecting on your practice, and 
taking opportunities to improve your practice and apply learning in the workplace. 
• Make use of supervision. Participate in regular supervision in line with local guidelines  

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. 

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. 

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. 

Detailed job description and main responsibilities

MAIN DUTIES
• Create effective and supportive relationships with women and their families to enhance the 
provision of personalised and safe woman-centred care: 
• Proactively engages with patients and others in order to build and maintain positive 
relationships. Ensures all women and babies requirements are met with respect, privacy, 
dignity, sensitivity, empathy and recognising diversity at all times. 
• Provide good quality personalised care in accordance with agreed local and national standards. 
• Support the adaptation to parenthood. 
• Understands and gains valid consent prior to action or providing care. Has the knowledge to 
document this promptly and clearly. 
Understands the MSW’s scope of practice and works within limits of own competence and 
authority:
• Recognises changes in either mother or baby’s condition and understands to report any 
concerns including those expressed by the women (or their families) to the midwife. ·Ensures 
own clinical practice is always safe and appropriate. 
• Assists in the implementation of direct clinical care performing a range of relevant clinical skills. 
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures. 
• Develop your own knowledge and practice, which includes reflecting on your practice, and 
taking opportunities to improve your practice and apply learning in the workplace. 
• Make use of supervision. Participate in regular supervision in line with local guidelines in order 
to continually improve your performance and gain support. 
Contribute positively to a culture of team working, maintaining effective working relationships 
to maximise quality of care:
• Demonstrates an understanding of and uses care plans during shift identifying and reporting 
women’s needs not included in the individualised care plan to the midwife in charge. 
• ·Communicate and work as an effective team member of the clinical team in order to achieve 
desired outcomes that promote the well-being of mothers and babies. 
Notice and respond appropriately to the changing needs of the woman and her family:
• ·Have awareness of safeguarding issues and report any concerns to the midwife in charge 
immediately. 
• Provide women and their families with relevant information to support their individual needs. 
Job Title:
Job Evaluation Reference Number:
• Demonstrates compassion by recognising the responding to individual needs in a warm, 
thoughtful, sensitive and helpful way. 
• Is able to maintain professionalism when dealing with patients or relatives. 
Promote a culture of health and well-being through providing information, advice and support 
to enable healthy lifestyle choices for all, whilst understanding the causes of ill-health related 
to women of childbearing age and their families: 
• · Understands the importance of providing smoking cessation intervention training and 
signposting patients appropriately. 
• · Understands the importance of both the physical and mental well-being of the woman and her 
family. Knows how to refer woman to appropriate interventions. 
• · Competent in advising women and their families about Safe Sleeping. 
• · Ensure personal fitness for work presenting a positive image of self and the organisation. 
Maintain professional conduct including appearance. 
Actively engage with public health initiatives:
• · Competent in carbon monoxide testing and urinalysis
• · Competent to support women in their chosen method of feeding giving clear and consistent 
information on infant feeding to parents to be. 
• Provide and monitor care safely and effectively:
• · Take responsibility for the self-development of skills and competencies through participation 
in training and development activities maintaining up-to-date technical and professional 
knowledge relevant to the post. Can manage and prioritise own workload as appropriate. 
• · Is competent to perform maternal observations and other aspects of clinical care 
• · Recognise and respond appropriately to urgent and emergency situations ensuring the patient 
receives appropriate care and notifying the midwife in charge as soon as possible.
Communication
• Communicate clearly and accurately using a range of written, verbal and non-verbal methods, 
maintaining confidentiality and upholding the principles of data protection at all times: 
• Recognises the importance of documenting all care appropriately and contemporaneously. 
• Is able to communicate effectively with staff, colleagues, patients and their families with sympathy 
and sensitivity where appropriate. 
Training & Development
• Participate in the teaching, training and mentoring of staff within the scope of the MSW role and 
responsibilities and in collaboration with the multi-disciplinary team: 
• Act as an effective role model for new members of staff and provide support to the training of 
new members of staff. 
• Undertake coaching or mentoring with new staff to support them. Work within organisational 
policies and procedures to ensure maintenance of safe working practices for women, their 
families and colleagues. 
Job Title:
Job Evaluation Reference Number:
• Support Trust values by ensuring that effective channels are used to canvas the views and 
concerns of all patients and their families.
ROFESSIONAL RESPONSIBILITIES
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures
• Ensure personal fitness for work presenting a positive image of self and the organisation. 
Maintain professional conduct including appearance at all times. 
Job Title:
Job Evaluation Reference Number:
GENERAL REQUIREMENTS
A. Quality – All colleagues are required to ensure that:
a. the patient and customer are always put first.
b. in all issues, the patient/customer requirements are met, and all staff contribute fully to 
achieving the Trust’s corporate goals and objectives.
c. all staff hold themselves personally responsible for the quality of their work and 
therefore seek to attain the highest standards achievable within their knowledge, skills 
and resources available to them in furtherance of the Trust’s Vision and in embedding 
the organisation’s Values.
B. Confidentiality All colleagues are responsible for ensuring the confidentiality of any 
information relating to patients and for complying with all the requirements of the Data 
Protection Act whilst carrying out the duties of the post. Any breaches in confidentiality will be 
dealt with by the Trust’s Disciplinary Procedure and may result in dismissal.
C. Data Protection / Freedom of Information Acts – All colleagues are expected to carry out 
any requirements within the duties applicable to the Data Protection Act 1998 and the Freedom 
of Information Act 2000.
D. Health and Safety - All colleagues are responsible for ensuring that they carry out the duties 
of their post in accordance with all appropriate Health and Safety legislation (Health & Safety 
At Work Act 1974), guidance and procedures and they do not, by any act or omission on their 
part, create a threat to the Health and Safety of any other person.
E. Equality & Diversity – All colleagues are to support the Trust’s vision of promoting a positive 
approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage 
in service delivery and employment, and to manage, support or comply through the 
implementation of the Trust’s Equality and Diversity Strategies and Policies.
F. Sexual Safety at Work - The Trust has signed the NHS Sexual Safety Charter aimed to ensure 
a systematic, zero-tolerance approach to sexual misconduct and violence in the NHS. By 
signing this charter, the Trust commits to taking and enforcing a zero-tolerance approach to 
any unwanted, inappropriate and/or harmful sexual behaviours within the workplace. All 
colleagues must understand their own responsibilities in relation to standards of behaviour. 
G. Working Time Directive - All colleagues are required to comply with the regulations governing 
working time and to any locally agreed associated arrangements.
H. Harassment & Bullying - The Trust condemns all forms of harassment and bullying and is 
actively seeking to promote a workplace where employees are treated with dignity, respect and 
without bias.
I. External Interests - All colleagues are responsible for ensuring that any external interest they 
have does not conflict with the duties of their posts and they must disclose the external interest 
if this is likely to occur, or if they are in any doubt about a possible conflict of interest.
J. Mandatory Training – All colleagues have a statutory obligation to attend mandatory training. 
It is the responsibility of each member of staff to ensure that they comply with this legal 
requirement.
K. Flexibility - This job description is intended to act as a flexible guide to the duties of the post 
and therefore will require revision in consultation with the post holder to reflect the changing 
requirements of the post, to enable the Trust to achieve its corporate goals and objectives.
Job Title:
Job Evaluation Reference Number:
L. Smoke-free Policy - In line with the Department of Health guidelines, the Trust operates a 
strict smoke-free policy.
M. Safeguarding - The Trust is committed to safeguarding and promoting the welfare of children, 
young people and vulnerable adults and expect all staff and volunteers to share its commitment.
N. Infection Control - The Trust is committed to protecting the health of all staff, patients and 
visitors. As such all staff are personally responsible for compliance with all relevant infection 
prevention and control policies. Failure to comply with such policies and associated procedures 
is likely to lead to disciplinary action and may result in dismissal.

Person specification

previous support work experience

Essential criteria
  • previous support work experience
  • previous experience working with families
Desirable criteria
  • previous experience working in the NHS

Employer certification / accreditation badges

Disability Confident - two yearsVeteran AwareNo smoking policyDisability confident leaderArmed Forces Covenant Gold AwardNHS Pastoral CareStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Janis Holroyd
Job title
Maternity ward manager
Email address
[email protected]
Telephone number
01524583830
Additional information

Nicci Potts

Maternity support worker education

[email protected]