NHS AfC: Band 3
A rare opportunity has arisen for a Discharge Coordinator on the Stroke Unit here at Chesterfield Royal.
The successful applicant will work closely alongside the large specialist stroke multi-disciplinary team to plan, coordinate and facilitate patient discharges.
A significant part of the role will be liaising with patients and their relatives to ensure a seamless, timely discharge and escalating any delays within the patients journey. You will be heavily involved with all professionals and attend regulars ward meetings and discharge planning meetings regarding most patients on the ward.
IT and organisational skills are essential for this role.
Knowledge in stroke is not essential as additional training will be provided to ensure you can confidently carry out the role and are able to signpost and refer to stroke services in the community.
The working hours will be Monday – Friday 8:00am – 16:00pm. (Full Time)
Main duties of the job
The Stroke Unit compromises of 34 beds which are a mixture of acute and rehab beds. The unit has its own stroke therapy rehabilitation team who provide specialist stroke care to our patients.
The role of the Discharge Coordinator on the stroke unit is an extremely important role who helps coordinate all professionals to ensure a safe plan of care is created to facilitate a safe discharge home for our patients with all the correct support in place prior.
The role requires someone who can communicate clearly to all levels of professionals and is able to communicate well with patients/relatives and carers to understand support required for home.
Working for our organisation
The Discharge Co-ordinator is an important role within our organisation. Leading the Chesterfield Way supports the Trust’s priorities and ambitions - and sets out the behaviours and characteristics that leaders are expected to adopt and that all staff can role model, to make the Trust an even better place to work; and to support the delivery of exceptional patient care. It provides a framework for leadership and supports individual progression through appraisal, career progression and personal development.
Detailed job description and main responsibilities
To have an up-to-date knowledge of the multidisciplinary management of the patient and discharge plan of all allocated patients.
To have an understanding of clinical conditions and terminology and be willing to learn basic stroke knowledge.
To gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed.
To demonstrate the required understanding of manual handling issues and assist patients where required following guidelines for safe moving and handling in order to assess patients for the most appropriate transport.
To take note of the expected date of discharge (EDD) and update the white board if required. If this had not been identified, to contact the relevant clinician(s) and ensure this is added to the white board and the medical record. To assist in ensuring that all patients have an accurate EDD, identify whether the patient is unwell or fit and if fit retention reason.
To work closely with the multi-disciplinary team:
- to check the management plan for each patient, identifying if the team have been involved
- to make any identified referrals in liaison with ward staff
- to identify any patients who are likely to have complex discharge arrangements and involve complex discharge team if
Anticipate potential delays and take action to prevent them, e.g. anticipate the need to make referrals and after checking with an appropriate clinician, make the referral.
Ensure all necessary referrals are made and received and assist those receiving the referrals to prioritise, supplying useful and relevant information.
To ensure pharmacists are aware of patients requiring TTO’s with alternative packaging / instruction for TTOs are notified in advance
Ensure TTO’s are prescribed, requested and obtained before transport arrives To organise ambulance transport
To discuss discharge planning with patients and relatives/carers ensuring that ward staff and MDT members are informed as appropriate.
To communicate effectively and appropriately with patients, carers and families and to show awareness in relation to sensitive issues and to deal with difficult situations as appropriate.
To be aware of barriers to effective communication e.g. hearing loss, altered perception, expressive and receptive dysphasia, dementing illness, cognitive impairment, memory loss, pain and fear and the effective use of verbal / non- verbal communication as appropriate.
Attend and participate in the ward MDT meetings undertaking any appropriate follow up action required.
To document actions taken and communications carried out in the medical record and on the white board in line with Trust policies.
To develop a rapport with senior members of staff on the ward maintaining an awareness of ward objectives.
To facilitate effective communication and coordination of care between all multidisciplinary team members involved with each patient.
To develop an understanding of the contributions made by the multidisciplinary team. To develop effective working relationships with team members, being prepared to encourage and support their contributions as well as sensitively and diplomatically raising any concerns.
To liaise with community services and be able to refer and communicate in order to facilitate discharge Raise issues impacting upon delays directly with relevant Trust managers.
To maintain contemporaneous and accurate patient records in line with legal and departmental requirements in medical documents.
To have responsibility for liaison with members of the multidisciplinary team, social services and voluntary agencies, to ensure effective communication and seamless service.
- NVQ3 or equivalent/equivalent demonstrable
- Evidence of continued personal and professional development
- Experience of collaborative working
- Sage and Thyme Course
- Training in the Discharge Co-Ordinator role
- Excellent verbal, written and electronic communication skills
- Good IT knowledge and skills
- Excellent problem solving skills
- Think and plan strategically, tactically and creatively, and to prioritise significant workloads in the face of competing demands
- Collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Flexibility in hours of working and caseload management
- Working within the NHS
- Ability to support and develop others
- Ability to maintain confidentiality
- Willingness and commitment to learn
- Ability to stay calm in stressful situations
- Flexible and adaptable to change
- A team worker
- Demonstrates effective verbal and written communication
- Previous Bed Management experience
- Previous clinical experience
- Professional attitude
- Diplomacy & innovative
- Flexible and adaptable
- Excellent communication skills
- Committed to the professional development of self and colleagues
- Committed to the advancement of healthcare
- Has an interest in stroke
Proud to CARE Values
- Compassion, Achievement, Relationships, Environment
- Proud to CARE
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Lucy Moore
- Job title
- Ward Leader
- Email address
- Telephone number
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