Job summary
- Main area
- Organisational Development
- Grade
- Salaried
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- Trac ID 8059401
- Employer
- Havens Hospices
- Employer type
- Voluntary Sector
- Site
- Fair Havens
- Town
- Southend
- Salary
- £60,000 per annum
- Salary period
- Yearly
- Closing
- 01/07/2026 08:00
Employer heading
Transformation Manager
Salaried
Job overview
We are seeking a compassionate and experienced Transformation Manager to lead a critical programme of change within our Adult Community Team, who are based at our Fair Havens site.
This is a unique opportunity to shape the future of community-based palliative and end-of-life care, ensuring patients and those important to them receive coordinated, high-quality support in the place they call home.
This is a high-impact, 12-month fixed term role.
What you’ll bring
We are looking for an experienced and values-driven leader with:
- Registered Nurse (Adult) with current NMC registration
- Significant experience in community, hospice or palliative care services
- Proven experience delivering service transformation, change management or workforce redesign
- Proven experience of managing large teams, including absence management and handling employee relations issues
- Ability to lead complex change sensitively and inclusively
- Strong understanding of quality, safety, governance and patient-centred care
- Excellent communication and influencing skills
- Experience working with multidisciplinary teams and external partners
- Clear understanding of Acas best practice guidelines
Main duties of the job
You will lead the design and delivery of a one-year transformation programme, working closely with clinical teams, senior leaders and key stakeholders to:
- Improve service delivery, systems and processes
- Strengthen team culture and leadership capability
- Enhance patient safety, experience and care quality
- Lead workforce transformation and organisational design
- Ensure seamless, responsive community care pathways
You will be a visible, compassionate leader, supporting teams through change, building capability and ensuring improvements are aligned to our values of care, compassion and integrity.
Working pattern
This is a highly visible role that requires a strong on-site presence to effectively support teams, build relationships and lead transformational change. The successful postholder will be expected to spend the majority of their time working across our service sites and community settings.
We are committed to supporting flexible working and will consider requests in line with organisational needs and in accordance with day one flexible working rights. However, due to the nature of this role, a regular on-site presence will be essential to deliver its objectives.
Working for our organisation
Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices – Fair Havens for adults or Little Havens for children - or a combination.
Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Detailed job description and main responsibilities
- Improve systems and processes for the team providing clear operating procedures and instructions
- Improve culture of the team aiming for this to align with Havens Hospices’ purpose and values
- Improve patient safety ensuring appropriate reporting and escalation of patient safety incidents
- Support improvements in safeguarding working with our Senior Social Worker
- Improved leadership- provide visible leadership and support to the team and support future planning in this area, coaching and supporting existing team managers in management and leadership skills.
- Identify and implement additional service improvements as reasonably required, aligned with agreed transformation objectives and governance processes.
- Provide visible professional and operational leadership for Fair Havens Community palliative and end of life care services, promoting compassionate, person-centred care for patients and those important to them in their usual place of residence or in outsourced care home placements.
- Lead and assure high standards of triage, holistic assessment and care planning across community caseloads, ensuring physical, psychological, social and spiritual needs are identified early and reviewed proactively as needs change.
- Support Fair Havens Community HRAS team to provide timely assessment, reduce avoidable hospital admissions and facilitate rapid discharges from hospital and review and provide support when needs escalate.
- Champion excellent patient, family and carer experience, ensuring communication is sensitive, timely and compassionate, and that carers are supported with information and practical guidance.
- Provide leadership for patient flow across community pathways, including referral management and prioritisation.
- Support assurance and clinical risk processes, including audit, incident review, complaints, safeguarding, medicines safety and implementation of learning to improve quality and patient safety.
- Support workforce planning and resource management across community services, including safe staffing, recruitment, retention, supervision, appraisal, wellbeing and the development of team.
- Work with stakeholders including but not limited to the hospital palliative care team, the community palliative care nursing team, hospital discharge teams, nursing homes and domiciliary care providers to improve understanding and sustain the reputation of the team.
- Lead structured change programmes in line with recognised methodologies (e.g., consultation, engagement, impact assessment).
- Work collaboratively with the People Team to manage employee relations matters, recruitment, workforce changes, including restructures, role redesign, and organisational development.
- Support managers with employee relations matters arising from transformation (e.g., performance, capability, absence, change resistance).
- Ensure all transformation activity complies with employment legislation, Equality Act duties, and ACAS best practice.
Person specification
Experience
Essential criteria
- Current registration with the NMC
- First level Degree in Nursing or equivalent experience
- Have a full driving licence and access to a vehicle with business insurance
Desirable criteria
- Postgraduate study or accredited training in palliative and end of life care, leadership/management, or quality improvement/change management.
- CIPD Level 5 or above, or equivalent HR experience
- Organisational development experience or qualification
- Change management experience or qualification
Experience
Essential criteria
- Significant post-registration clinical experience, including substantial experience in community palliative, end of life, hospice at home, district nursing, community or complex care services.
- Experience of leading workforce change, including service redesign, restructures or role changes.
- Experience working in partnership with HR/People teams on complex employee relations issues.
- Demonstrable experience at senior nurse, ward, department or service leadership level, with responsibility for professional standards, quality and operational oversight.
- Experience leading and implementing change management, service improvement or transformation initiatives that improve access, responsiveness, hospital avoidance, discharge pathways or digital coordination across community palliative care services.
- Experience of workforce management, staff development and multidisciplinary team working within emotionally demanding care environments.
- Experience of collaborative working with GPs, district nursing, acute trusts, care homes, community services, social care and voluntary sector partners to improve continuity of care and reduce barriers for patients and families.
- Knowledge of UK employment legislation and ACAS best practice relevant to organisational change.
- Understanding of equality impact and inclusive change practices.
- Excellent communication and influencing skills, including the ability to lead sensitive conversations with teams, stakeholders, patients, families and professionals across community and acute settings.
- Ability to use digital systems, shared care records, performance information and Microsoft Office applications to support care coordination, monitor quality and manage community service activity.
- Ability to lead quality improvement and change management activity, and to support teams through community pathway redesign, service integration and transformation while maintaining compassionate, high-quality care.
Personal Skills
Essential criteria
- Ability to prioritise and plan own workload to meet deadlines.
- Ability to build and maintain good working relationships with stakeholders and manage expectations around what can be delivered within clear professional boundaries.
- Meticulous in terms of attention to detail, able to deliver with speed whilst working within tight timescales and under pressure.
- Ability to manage competing demands whilst maintaining resilience and a positive outlook in challenging circumstances to deliver calm, measured, and professional service.
- Ability to be proactive, use initiative, and resolve problems to ensure service delivery.
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Paula Reid-Smart
- Job title
- Head of Adult Services
- Email address
- [email protected]
- Telephone number
- 01702 220350
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