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Job summary

Main area
ENT
Grade
Band 3
Contract
Permanent
Hours
Part time - 21.5 hours per week
Job ref
318-26-T0725
Employer
Gloucestershire Hospitals NHS Foundation Trust
Employer type
NHS
Site
Gloucestershire Royal Hospital
Town
Gloucester
Salary
£25,760 - £27,476 (pro rata if part time)
Salary period
Yearly
Closing
19/11/2026 23:59

Employer heading

Gloucestershire Hospitals NHS Foundation Trust logo

Clinical Healthcare Support Worker - Band 3 ENT OPD

Band 3

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

We are looking for a friendly, enthusiastic and motivated Clinical Healthcare Support Worker to join us in ENT Outpatients. You will be working as part of a multidisciplinary team to ensure a good standard of care for our patients. We look after a variety of patients, including those with a range of head and neck conditions. You will have the opportunity to work with various members of our multidisciplinary team, including Nurses, clinicians, CNS team, speech and language therapists and dieticians to provide treatment to individuals. 

This job will require you to work across both our Gloucestershire Royal site and our Cheltenham General site. 

We work Monday - Friday 8am - 6pm. We offer various different shift patterns to make sure that clinics are staffed appropriately throughout the week. 

Please note, as this vacancy is under full time hours, it will not be eligible for Sponsorship as it does not meet the minimum salary threshold required, therefore we can only accept applications from those with existing Right to Work in the UK

Main duties of the job

As a Clinical Healthcare Support Worker in ENT Outpatients, you will be expected to work as part of the clinical team, working towards ensuring the best care for everyone. We work in a busy department so you will need to be flexible, adaptable and have a willingness to learn. 

You will need to ensure that clinic rooms are prepared before a clinic starts and after it finishes, as well as ensuring that all equipment is cleaned and ready to use, according to Trust guidelines. You will be need to be able to take observations of patients, and assist them with any pre-operative screening that's necessary. You will also have the opportunity to assist in ultrasound clinics, participate in carrying out smells testing and you will receive training to be able to participate in our minor - ops clinics. 

Working for our organisation

We have an enthusiastic and engaged team in our ENT outpatient department. We strive to deliver safe and effective care to all patients working as a cohesive team. We have a diverse team who all bring varying experience and skills to the department. We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Detailed job description and main responsibilities

As a Clinical Healthcare Support Worker in the ENT Outpatient department, you will be expected to: 

Work both autonomously and as part of a team to ensure the smooth running and service delivery within the department. 

Work alongside Nurses, Doctors, Consultants and other members of the multidisciplinary team to ensure our patients' recieve high standards of care. 

Be able to navigate our IT systems, both TrakCare and EPR. 

Ensure that equipment is cleaned appropriately, according to Trust guidelines.

Demonstrate good verbal and non-verbal communication skills, especially as some of our patients will have communication difficulties.

Person specification

Qualifications

Essential criteria
  • Certificate in Adult Literacy and Numeracy or equivalent ie. GCSE Maths & English
Desirable criteria
  • Care certificate or equivalent

Experience

Desirable criteria
  • Appropriate experience in a Healthcare setting
  • Experience working in Ear, Nose and Throat

Knowledge / Skills

Essential criteria
  • Good verbal and non-verbal communication skills
Desirable criteria
  • Knowledge of basic Nursing care
  • An understanding of using IT systems (Trakcare and EPR)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesWorkplace Wellbeing Charter LogoArmed Forces Covenant Gold Awardcorporate covenantStep into healthArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note, this vacancy may close early if sufficient applications are received, so we would advise submitting your application as early as possible to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Hill
Job title
Senior Sister
Email address
[email protected]
Telephone number
0300 422 8549