Detailed job description and main responsibilities

COMMUNICATION AND LEADERSHIP 

Provides and receives complex sensitive or contentious information and anticipates barriers to communication, whilst recognising factors that may influence the situation and pro-actively seeking out solutions to improve communication

Communicate effectively with a wide range of the multidisciplinary team and stake holders, including rep’s and outside agencies.

Communicate with patient’s relatives in a manner consistent with their level of understanding, culture and background and preferred ways of understanding.

To be empathetic and reassuring when communicating sensitive information and advice to patients, carers and relatives or employees

   To ensure that essential information on the patients’ condition and progress is recorded by self   and team members appropriately according to NMC guidelines.

Provide leadership to support,  and give guidance to ensure the highest standards of care.

Inspire others and encourage them to seek advice and solutions to problem’s 

Encourage others to take an active part in developing knowledge, ideas, and work practice.

Identify and manage challenging behaviours, within team’s.

Implementing and evaluating leadership development and supporting and enabling staff in their leadership roles in clinical practice 

Support the activities of the senior management team in delivery of National Performance Targets NHS Improvement Plan.

Ensure working hours of staff are managed to maintain a health work/life balance and comply with the European Working Time Directive.

Have a flexible approach rostering and working times to support the services and work life balance.

TRAINING AND DEVELOPMENT

•      You are responsible for the completion of all required mandatory training, You will ensure team’s complete all required training.

•      Ensure you have up to date yearly appraisal, and 1-1 with your line manager to identify further training need and development 

•      Implement any training specific to speciality need, for all outpatient staff.

•      Develop new ideas and working within the clinic area’s.

ORGANISATIONAL RESPONSIBILITIES

•      To continuously monitor and take effective action to address quality issues and promote quality

•      To raise quality issues and related risks with relevant people, and follow this up, addressing poor performance as per Trust policy e.g., complaints, incidents, poor communication.

•      To inform and influence of Clinical Governance Issues, ensure risk register is kept upto date and managed.

•      Budget holder with responsibility for the authorising and controlling of financial resources which includes the management of equipment and contract agreement’s, monitoring and reviewing of all staffing budgets. 

•      Manage staff sickness as per trust policy

•      Manage poor performance as per trust policy

•      Planning / organising of clinic’s and monitor activities as needed 

•      Be involved in developing and promoting the service 

•      Clinical Audit and support Clinical research projects.

PROFESSIONAL RESPONSIBILITIES

•      Continuing responsibility for the management of the department over 7 days.

•      Ensures targets are delivered and if necessary implements measures to

           achieve them.

•      Is responsible for ensuring that the Department expenditure stays within the               budgetary allowance. Identifies problem areas and acts accordingly.

•      Plans the employment/deployment of staff within the department and ensures that safe  staffing levels are maintained.

•      Identifies training and development needs for staff through appraisal, and service need.

•      Ensure effective and efficient rostering, and management of annual leave

•      Participates in the recruitment and selection of staff for own area’s of responsibility.

•      Involved in all departmental activities and management decisions aimed at improving and developing the quality and cost effectiveness of the service.

•      Support the achievement of  performance targets for waiting times.