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Job summary

Main area
Medicine
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (full rotation days / nights 7 days a week)
Job ref
302-25-7110746M
Employer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Albert Edward Infirmary
Town
Wigan
Salary
£24,625 - £25,674 per annum, pro rata
Salary period
Yearly
Closing
18/05/2025 23:59

Employer heading

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust logo

Senior Healthcare Support Worker - ECC

NHS AfC: Band 3

Choose Well - Choose WWL


 

Job overview

We are looking to recruit Senior Healthcare Support Workers to work within our busy Emergency Department. We are looking for enthusiasm, drive and passion where the delivery of outstanding levels of care can be nurtured. You will have excellent communication skills and the flexibility and adaptability to meet the needs of this busy area.  You will be motivated and committed to delivering high quality care to patients in a busy and challenging unit.

The successful candidate will be efficient, reliable and able to work using their own initiative whilst being part of a team. You will be a motivated and confident dedicated to assisting in the delivery and the development of an excellent service. 

Successful candidates may be recruited at a  Band 2 until competences are met to achieve a Band 3.

 

Main duties of the job

You will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

Senior Healthcare Support Workers work independently performing a number of clinical duties/tasks following training and meeting competency within role as per policy and procedure. You will be responsible for providing a range of personal care for patents and a range of clinical duties under the guidance of a registered healthcare professional.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

 

Detailed job description and main responsibilities

Duties of a Healthcare Support Worker                                                                  We know that no two days are the same and it’s hard to fit everything on one page, however, the following are an example of the duties our Healthcare Support Workers do every day in their role.                               

  • Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
  • Assist qualified nursing and medical staff where requested.
  • Communicate with all members of the team to maintain a good service provision.
  • Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
  • Prepare and support the patient appropriately during any activity that is to be undertaken.
  • Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
  • Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed. 
  • Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
  • Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
  • Contribute to own personal development and take an active part in learning opportunities

Person specification

Qualifications

Essential criteria
  • NVQ 2 or equivalent
  • NVQ Level 3 or equivalent or willing to undertake an apprenticeship in Senior Heathcare Support Worker
  • Cavendish Care Certificate
  • Effective level of numeracy and literacy skills

Skills

Essential criteria
  • Proven ability to remain calm under pressure
  • Proven ability to demonstrate compassion/empathy/help others
  • Effective team player
  • Effective customer service skills
  • Ability to deal with people from all backgrounds
  • Effective communication skills – written and verbal

Knowledge

Essential criteria
  • Effective understanding of confidentiality

Additional

Essential criteria
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
  • Proven ability to be flexible in approach
Desirable criteria
  • Ability to work in different situations/locations
  • Adaptable to meet the needs of hard to reach families

Employer certification / accreditation badges

National Interim Quality MarkVeteran AwareApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardDisability confident employerArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mandy Eccles
Job title
Unit Leader
Email address
[email protected]
Telephone number
01942 773127

If you have problems applying, contact

Address
Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone
07786527068