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Job summary

Main area
Urology
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
282-C1583
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Hospital - Chelsea
Town
Chelsea
Salary
£38,488 - £46,852 per annum pro rata
Salary period
Yearly
Closing
29/06/2026 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Co-ordinator / Senior Healthcare Support Worker

NHS AfC: Band 5

Job overview

Working under the supervision of the Clinical Nurse Specialist and Advanced Nurse Practitioner team, the post holder will provide clinical and pathway coordination support within the nurse-led Urology Diagnostics and Active Surveillance Service.

The role combines direct patient care with pathway management, supporting patients throughout their diagnostic journey and acting as a key point of contact for patients, carers and the multidisciplinary team.

Main duties of the job

The post holder will play a key role in the quality assurance of suspected urological cancer referrals. This will include reviewing referrals to ensure all required clinical information is available prior to clinical triage, liaising with GP practices and other external providers to obtain missing information, and working across multiple IT systems to support the accurate and timely booking of investigations and appointments.
In addition, the post holder will support pathway coordination and cancer tracking processes to ensure patients progress efficiently through the diagnostic and treatment pathway. This will involve close liaison with the clinical team, Cancer Services and Patient Pathway Coordinators to support timely decision-making, minimise delays and help ensure compliance with national cancer waiting time standards.

A key element of the role will be to support the implementation, coordination and ongoing monitoring of the QUIC pathway. The post holder will help ensure that the operational processes underpinning the pathway are functioning effectively, that agreed milestones are met, and that the service continues to deliver high-quality, patient-centred care. This will include supporting administrative processes, monitoring pathway activity, identifying potential delays or issues, and escalating concerns appropriately.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description & person specification

• Coordinate referrals, investigations, appointments and follow-up care within the QUIC pathway.

• Review referrals, obtain missing clinical information and support cancer tracking to ensure patients progress efficiently through the pathway.

• Undertake venepuncture, uroflowmetry and bladder scanning, recording and interpreting results within agreed protocols.

• Assist with flexible cystoscopy and transperineal prostate biopsy procedures, including patient preparation, procedural support and post-procedure care.

• Provide patients with information and education regarding investigations and procedures.

• Maintain accurate records across relevant clinical and administrative systems.

• Monitor pathway performance, identify delays and escalate concerns appropriately.

• Support audit, service evaluation and quality improvement projects.

• Contribute to the ongoing development of the Urology Diagnostics and Active Surveillance Service.

Person specification

Education & Qualifications

Essential criteria
  • • GCSE English Language and Mathematics (Grades A-C) or equivalent
  • • NVQ3 or care certificate
Desirable criteria
  • • Evidence of continued role development
  • • Willingness to undertake learning and development courses
  • • NVQ4 plus additional training to diploma level equivalent, or equivalent through short courses

Relevant Knowledge & Experience

Essential criteria
  • • Minimum 2 years’ experience working as a Support Worker in Urology AfC or Senior Cancer Coordinator Band 4
  • • Experience in coordinating a patient workload
  • • Experience of multi-professional working
  • • Experience in the use of data management
  • • Evidence of good communications skills
  • • Analytical & Reflective Skills
  • • Understanding of person-centred care
  • • Understanding of the health and social care environment
  • • Experience of coach/teaching patients and carers
  • • Demonstrates an awareness of the complex issues when organisations and understands key elements of change management
  • • Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda
Desirable criteria
  • • Understanding of Cancer information and local Support services across the UK.
  • • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • • Knowledge of relevant cancer treatments, interventions and terminology

Skills & Abilities

Essential criteria
  • • IT skills (Microsoft Outlook/Excel/Word)
  • • Able to use own initiative
  • • Ability to work with databases
  • • Effective organisation skills
  • • Ability to perform advanced communication skills with people at all levels
  • • Good observation skills
  • • Practical problem solving skills
  • • Ability to work within a team
  • • Ability to motivate self and others
  • • Flexible attitude to working
  • • Accurate written communication of information
  • • Ability to show empathy and understand the difficulties faced by people affected by cancer
  • • Ability to prioritise own workload
  • • Ability to ask sensitively about information needs
  • • Ability to retrieve information from a wide range of sources and in different formats.
  • • Ability to think widely and analyse problems and develop solutions
Desirable criteria
  • • European Computer Driving Licence or equivalent

Personal Abilities & Effort

Essential criteria
  • • Able to work without supervision
  • • Able to work under pressure
  • • Flexible
  • • Team worker
  • • Calm and objective
  • • Confident, yet approachable
  • • Acts in a mature manner – both personally and professionally
  • • Recognition of own limitations
  • • Demonstrates enthusiasm
  • • Able to travel between sites
  • • Ability to deal with complex and difficult emotional situations

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into healthMenopause Friendly 2025

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Elizabeth Westaway
Job title
Advanced Nurse Practitioner
Email address
[email protected]
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