Job overview

Our Crisis Hub is the operational command centre for mental health crisis care, supporting individuals in crisis through timely, compassionate, and effective care.

 We are seeking an experienced, dynamic, and forward-thinking Senior Service Lead to oversee this critical service and help shape the future of crisis care both within the trust and across the wider system.

 The Senior Service Lead will be responsible for supporting the delivery of Crisis, First for Mental Health, Section 136 service lines with direct line management responsibility for the service. They  will ensure strategic direction is focused on strong clinical, operational, and financial outcomes in an integrated way.

 They will play a crucial role in offering strategic clinical input to this important programme while continuing to support a busy operational and quality agenda.

 The role involves employing Quality Improvement techniques, clinical audit, and research to drive and sustain the quality of care and treatment the Trust delivers to the local residents.

 The post holder will be a highly motivated leader with a passion for mental health and  can thrive in a fast-paced environment.

 The post holder will bring a strong background in operational leadership, service improvement, and stakeholder engagement.

 The post holder will provide strategic and operational leadership to ensure that our urgent care services are safe, efficient, and responsive to the needs of our local population.

Main duties of the job

As the Senior Service Lead for the Crisis Hub, you will provide strategic and operational leadership. In this role, you will:

 Lead the day-to-day management of the Crisis Hub, ensuring safe, efficient, and effective service delivery.

 Provide senior leadership to the Crisis, NHS111 Mental Health and Sec136 Pathway across North Central London, working in partnership with regional commissioners and providers to enhance accessibility, responsiveness, and integration.

 Lead on the transformation and standardisation of crisis care services, supporting the delivery of a unified, equitable urgent unplanned care pathway across the 5 boroughs in line with NHS Long Term Plan priorities and local system goals.

 Build strong partnerships with acute trusts, emergency services, social care, and voluntary sector providers.

 Support the team to ensuring high performance, compassionate care, and positive staff experience.

 Manage budgets, workforce planning, and key performance indicators to drive continuous improvement.

 Deliver on strategic objectives, transformation initiatives, and digital innovation.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:  

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology. 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.