Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NUR-7464588-TA-A
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Old Lewisham Town Hall
- Town
- London
- Salary
- £64,156 - £71,148 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 06/11/2025 23:59
Employer heading
SLP Adult Forensic Mental Health Case Manager
NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The South London Partnership are looking to recruit an 8a Forensic Mental Health Case Manager. The post holder will work across a number of Providers, both NHS and independent sector, ensuring forensic patients receive the best quality care as near to home as possible.
The successful candidate will be responsible for the quality assurance of an allocated caseload, including regular patient reviews. The case manager works closely with the Provider to ensure high quality care is maintained. The case manager has oversight of any LTS or seclusion and will monitor and review this closely.
The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management of particularly complex cases and delayed discharges. You will also work in collaboration with services within the hub to manage relationships with ICB colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of specialised mental health services.
If you have experience of working in forensic services, a commitment to high quality care and a passion for innovation we would like to hear from you.
Main duties of the job
Regular patient reviews on all services which include:
- Listening to and talking with patients, their families and carers via formal MDT discussions and care planning processes
- Ensuring that the voices of patients and their families are heard and acted upon by the services supporting them
- Monitoring and reviewing the quality and safety of provision and escalating concerns or issues where necessary
- Observing providers in practice, monitoring and reviewing quality information and local intelligence
Recording of all visits on NCMS.
Reporting all reviews to the Programme Partnership Group this includes and concerns and the plan in place to manage any concerns.
Actively manage any units on enhanced monitoring ensuring there is a robust action plan in place.
Engage in the quarterly contracting meetings feeding back any quality improvements or concerns.
Attend all SLP internal quality meetings, this would include Quality Matters, Programme Huddles, and the Quality Governance Group.
Working for our organisation
The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas), South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George’s Mental Health NHS Trust, (SWLSTG), between them delivering mental health services to a population of more than three million people.
The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and deliver best practice consistently to all patients. Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.
Detailed job description and main responsibilities
Key Responsibilities:
Improving Quality and Outcomes
To manage a portfolio of tools that support the delivery of the programme
Enabling Clinical Leadership
To ensure that clinical leadership is central to the delivery of all South London Partnership activities
To ensure up to date and accurate information is available to support clinical and strategic decision making
Enabling Patient and Public Involvement
To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the South London Partnership
Promoting Equality and Reducing Inequalities
To uphold organisational policies and principles on the promotion of equality and reducing inequalities
To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality
Partnership and Cross Boundary Working
To form close relationships with regional leads and SROs to ensure that the analytical service is being used to shape key programmes and policies
To work closely with stakeholders across the system, including Specialised Commissioning Leads, Transforming Care Partnerships, London Adult Directors of Social Services, London Local Government Association Leads and others as required
Operational
Work internally and externally to deliver analysis, projects, initiatives and services to time and in a cost effective way
To support the identification and sharing of best practice in employee engagement
To operate in a highly political and sensitive environment
Support the portfolio of programmes in demonstrating value for money for current spend through tracking, managing and delivering agreed benefits
Financial and Physical Resources
Responsible for supporting the commissioning of projects and procurement of services to support project delivery
Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required
Information Management
Develop the acquisition, organisation, provision and use of knowledge and information
Highlight exceptions and risks ensuring mitigating action can be taken to keep the programme on track
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business
Analyse, interpret and present data to highlight issues, risks programmes and policies and support decision making
Research and Development
Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
Deliver projects to comply with key performance indicators
Co-ordinating Research and Development initiatives, delegating as appropriate
Planning and Organisation
Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required Determine the strategic planning of Department projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Department priorities
Determine short, medium and long term business plans, achieving quality outcomes
Policy and Service Development
To carry responsibility for developing policy and procedure in the area the job holder is currently working on at a point in time, including briefings, commissioning, business or resources
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and guidelines and any other documents which may impact service
Proposes changes to own project and making recommendations for other projects delivery
Leadership for Transformational Change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes
Using Insight and Evidence for Improvement
To use analytical techniques appropriately to improve decision making in support of the South London Partnerships core objectives
Developing an Excellent Organisation
To work in partnership with others and as part of cross directorate teams to deliver successful outcomes
To support the organisation’s ways of working, model its values and champion the NHS Constitution
Person specification
Qualifications
Essential criteria
- Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
- Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
- Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
Desirable criteria
- Further training or significant experience in project management, financial management or supporting change management processes
Experience
Essential criteria
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
- Knowledge of legal issues pertaining to the specialist service, including MHA 1983
- Significant operational knowledge of in-patient services, including risk assessment/management
- Significant experience of successfully operating in a politically sensitive environment
- Evidence of continued professional development
- Demonstrated experience of co-ordinating projects in complex and challenging environments
- Recent experience of working within South London mental health services
Desirable criteria
- Experience of managing a team
- Experience of managing risks and reporting
- Understanding of the public sector
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes
- Experience of working within a secure setting either in-patient or community
Skills and Capabilities
Essential criteria
- Ability to produce high quality and accurate reports
- Self-motivated and able to work independently
- Ability to work under pressure
- Ability to travel to disparate locations on a regular basis
- Must be able to prioritise own work effectively
Communication Skills
Essential criteria
- Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
- Ability to negotiate on difficult and controversial issues including performance and change
Analytical / Planning / Management Skills
Essential criteria
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking – ability to anticipate problems before they arise
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
Desirable criteria
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Autonomy/Freedom to Act
Essential criteria
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting national policy
- Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Physical Skills
Essential criteria
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Team working skills
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Ability to move between details and the bigger picture
- Self-motivated
Financial and Physical Resources Management Experience
Essential criteria
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Values and Behaviours
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do
- Able to make a connection between their work and the benefit to patients and the public
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
- Values diversity and difference, operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emma Barnard
- Job title
- Forensic Case Management Operational Lead
- Email address
- [email protected]
- Telephone number
- 07849 733879
- Additional information
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