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Job summary

Main area
Adult Community Services
Band 8b
Full time - 37.5 hours per week
Job ref
Whittington Health NHS Trust
Employer type
Islington & Haringey, Whittington health
£54,764 - £63,862 per annum excl HCAs
Salary period
05/07/2022 08:00

Employer heading

Whittington Health NHS Trust logo

COVID-19 Vacancy Continuing Healthcare Service Manager

Band 8b

Covid-19 Vaccination 

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support  staff to get  COVID-19 vaccine and a booster dose as and when they are eligible. 


Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.



Job overview

 Continuing Healthcare Service Manager - Band 8b

This is an exciting opportunity in Whittington health Adult Community Services, who are rated by CQC as Outstanding in 2020. We are looking for a candidate who will bring an enthusiasm and commitment to improving patient care across Islington/Haringey and an inclusive leadership style in line with our Trust values.

The successful leader will be responsible for bringing together our Continuing Healthcare Team who work proactively to support the commissioning of care for patients with complex needs who may require assessment and treatment outside of mainstream services. 

The post holder would be providing clinical leadership and operational management to the team, ensuring that all interventions are in line with best clinical practice, and that standards are completed within established timescales.  

Main duties of the job

  • The post holder will be strategically, operationally and financially accountable to the  Director of Operations for the development and delivery of the NHS Continuing Healthcare agenda through ensuring that the NHS Continuing Healthcare and Funded Nursing Care processes for the different care groups  are managed and met.  
  • To ensure the development, provision and maintenance of high-quality services commensurate with the mission and aims of Whittington Health.
  • To contribute fully to the senior management team with additional specific service management and professional responsibility within the ACS ICSU
  • To be accountable for the delivery of the Continuing Healthcare service. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in the team, and giving professional advice to other service managers.
  • Ensuring compliance with all legal, regulatory and best practice guidelines – risks are proactively managed and issues identified, investigated and resolved.  Conduct care audits – monitor standards of the care packages being commissioned and take corrective action where appropriate.
  • To provide specialist training, support and education to other health professionals in CHC, FNC,PHB and within the post holders area of specialism. 
  • To coordinate and ensure the delivery of ongoing training for all staff members under your management and or supervision and to ensure equity and opportunity of access to training

Working for our organisation

Medical services have been delivered on the Whittington Hospital site for over 500 years. On 1st April 2011, Whittington Health was launched as a new Integrated Care Organisation (ICO) comprising The Whittington Hospital NHS Trust, NHS Islington and NHS Haringey. The Whittington and the community health services in Islington and Haringey are award winning organisations, delivering acute and community based health services to a population of 443,000 people.

The organisation is the biggest employer in the area, with over 4,500 staff; delivering healthcare not only on the acute hospital site which has 420 beds, but also from a variety of other community based health centres and through visits to patients homes across the boroughs to address the health needs of the local population. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.

We are one of the three main teaching campuses for the Royal Free and University College Medical School.

Our ICARE (Innovation, Compassion, Accountability, Respect and Excellence) Values not only help us shape what we do, but also how we do it and why. They are fundamental to the way we do business and care for our patients.

For more information, please access the following link: 

Detailed job description and main responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person specification

Education / Qualifications

Essential criteria
  • Registered Nurse Level 1 (Certificate)
  • Evidence of continuous professional clinical development (Certificate)
  • Educated to degree or masters or equivalent experience at senior level

Skills & Abilities Financial & Restrospective

Essential criteria
  • Understanding of appeals and retrospective cases
  • Able to lead team in scrutinizing their work when brought to panel for ratification
  • Abel to advise and direct nurses in writing up reports to reflect their findings using DSTs and 4 key indicators
  • Excellent case management skills and ability to respond to letters to solicitors
  • Good understanding of budget involved in budget setting and working knowledge of financial processes
Desirable criteria
  • Working knowledge of needs portrayal documents

Knowledge & Experience

Essential criteria
  • Relevant experience working in an organisation providing health, social, public or related services
  • Experience in collaborating with a varied group of stakeholders
  • Experience of commissioning healthcare or related services
  • Experience of managing change with NHS or social care environment
  • Should have an appreciation of the relationship for the CCG with both NHS England and commissioning support units
  • In depth Knowledge of the National Framework for NHS Continuing Healthcare
  • Knowledge of the factors that contribute to health inequality and understanding of the approaches to reducing these inequalities
  • Understand how to make evidence-based evaluations for needs assessment
  • Understands the combined elements that produce a configuration of responsive providers within a community
  • Understanding of health and social policy with regard to NHS CHC and Funded Nursing care
  • Up-to-date knowledge and recent experience in assessing health determinations and the application of the NHS Continuing Healthcare Criteria
  • Good presentation skills; ability to present complex concepts and information about projects, initiatives and services to a wide range of stakeholders


Essential criteria
  • Self motivated
  • Excellent communication skills
  • Excellent organisational skills
  • Excellent IT skills

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleInvestors in PeopleImproving working livesDisability confident leaderCare quality commission - GoodDisability confident committed

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Alison Kett
Job title
Interim Director of Operations
Email address
Telephone number
07775 598202