Job summary
- Main area
- Healthcare Assistant
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-779-NN-7319215-ACS-AL
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Teddington Memorial Hospital
- Town
- Teddington
- Salary
- £32,199 - £34,876 pa incl. HCAS
- Salary period
- Yearly
- Closing
- 18/08/2025 23:59
Employer heading
Senior Urgent Community Response Health Care Assistant
Band 4
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
The Band 4 Healthcare Assistant (HCA) plays a vital role within the Richmond Urgent Community Response (UCR) team, supporting the delivery of rapid, high-quality care to patients in their own homes during periods of acute illness or functional decline. Working under the guidance of registered professionals, the Band 4 HCA provides delegated clinical and personal care tasks, supports assessments, and contributes to care planning and delivery. This role requires excellent communication skills, the ability to work flexibly and independently within a multidisciplinary team, and a commitment to promoting patient safety, dignity, and independence. The postholder will support timely interventions aimed at preventing hospital admission or facilitating early discharge, in line with the NHS UCR service model.
Travel is an integral part of the post so applicants should possess the ability and willingness to travel across the borough for work purposes.
Main duties of the job
- Undertake delegated Rapid Response visits to patients in their homes.
- Deliver a range of clinical and care interventions within the scope of Band 4 practice.
- Support patients with acute and long-term conditions under the direction of registered professionals.
- Perform basic assessments and communicate findings to the wider
multidisciplinary team. - Assist in preventing hospital admissions by supporting stabilisation, recovery and independence.
- Work as part of the multidisciplinary team, liaising with GPs, Virtual Ward, social care and voluntary sector colleagues.
Continued on attached JD...
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Education/Qualifications
Essential criteria
- Level 3 qualification in Health and Social Care (Or equivalent experience)
- Certificate of competency in venepuncture, ECG and NEWS2 (or willing to work towards)
- Functional Skills in Maths and English (Level 2) or equivalent
- Evidence of continued learning or development relevant to clinical support role
Experience
Essential criteria
- Experience in a health or social care setting
- Experience working in a community or domicilliary setting
- Experience supporting urgent response or rapid assessment services
- Experience working within a mutidisciplinary team
Skills / Abilities
Essential criteria
- Able to carry out delegated clinical tasks (e.g ECGs, Wound care, phlebotomy)
- Able to recognise and escalate patient deterioration or safeguarding concerns
- Able to use digital clinical systems and maintain accurate records
- Able to travel independently to patients’ homes across the borough
Knowledge
Essential criteria
- Awareness of urgent community response services and their purpose
- Understanding of the needs of patients with frailty, long-term or end-of-life needs
- Awareness of lone working and community-based risk management
Personal Qualities
Essential criteria
- Reliable, flexible and responsive to patient and service needs
- Committed to person-centred care and promoting independence
- Open to learning and expanding clinical competencies
- Respects diversity and demonstrates inclusive and non-judgemental care
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Artificial Intelligence: We kindly ask that you refrain from using AI tools to draft your application, as we value authentic, individual responses that reflect your own communication style.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Chris Ratcliffe
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07586 478 102
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