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Job summary

Main area
ACUTE MED (QEH)
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Days & Nights)
Job ref
197-HF7125-B
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Queen Elizabeth Hospital
Town
Woolwich
Salary
£24,937 - £26,598 Per annum plus HCA (pro rata'd for part time)
Salary period
Yearly
Closing
17/02/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Healthcare Support Worker - Ward 22

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

To apply, you must meet one of the following criteria:

  • Hold a Care Certificate issued by an NHS provider organisation (Care Certificate from NHS England or external training provider is not acceptable)
  • Or have completed an NVQ Level 3 in Health and Social Care from UK College. Certificates from outside the UK are unacceptable

We’re excited to be launching a new and ambitious clinical model for our Acute Medicine and Frailty services at Queen Elizabeth Hospital (QEH), going live in November 2025. This transformation reflects our commitment to delivering high-quality, timely, and compassionate care to patients with acute and complex medical needs. In the new model, Wards 22 & 23 will consist of the following four units: Acute Assessment Unit (AAU), Acute Medical Unit (AMU), Frailty Same Day Emergency Unit, ACUTE Frailty Unit (AFU).We are actively recruiting HCA/Support Workers. These team members will play a key role in assisting nursing and medical staff with patient assessment, admission, and discharge processes within areas. The Support Worker will be expected to carry out specific tasks as allocated by RN/Nurse in charge of area. We require caring, professional people who are keen to learn and provide good nursing care to patients attending the AAU & AMU.

Main duties of the job

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times.

To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care.

To report observed changes in the patients’ physical/psychological needs to the Registered Professional.

Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities.

Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional.

To deal with questions and enquiries from patients, carers and relatives e.g. on the clients’ condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional.

Assists with the safe transfer of all patients.

Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development.
  5. Making equalities mainstream

Detailed job description and main responsibilities

Please click here to view full details of the role - Health Care Support Worker Band 3 JD

Successful applicants will have access to a wide range of training and development opportunities which will be available in house. 

Person specification

Qualifications and Training

Essential criteria
  • Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
  • Care Certificate attainment – (from an NHS organisation. This qualification must include the completion of both classroombased learning and practical clinical work to demonstrate comprehensive understanding and application of the required care standards).
  • Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
  • Basic IT Skills

Experience

Essential criteria
  • Experience of dealing with the general public.
  • Experience of working in a health or social care environment.

Knowledge and Skills

Essential criteria
  • Ability to communicate clearly and effectively.
  • A requirement to be punctual and reliable
  • Ability to follow a clear instruction and feed back to senior staff.
  • Effective written and verbal communication skills/literacy/ numeracy skills
  • Good observation skills and recognition of the importance of reporting
  • Ability to carry out assigned tasks effectively in a busy environment.
  • Able to prioritise and meet deadlines.
  • Ability to work as part of a team, as well as on own initiative.
  • Completion of in-house Trust mandatory training requirements
  • Awareness, understanding and compliance of policies and practices

Personal Qualities and Skills

Essential criteria
  • Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
  • Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
  • Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs.
  • The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered professional (training will be provided)
  • Ability to work with people and as part of a multidisciplinary team.
Desirable criteria
  • Experience of working in a health care environment.

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ana Daniel Silverio
Job title
Ward Manager
Email address
[email protected]
Telephone number
0208 836 4450
Additional information

Leah Rushingwa

Ward Manager

[email protected]

0208 836 5060