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Job summary

Main area
Palliative care
Grade
Band 3
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
287-AMED-86-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Woodlands Hospice
Town
Liverpool
Salary
£24,937 - £26,598 Per annum, pro rata
Salary period
Yearly
Closing
31/03/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Ambulatory Specialist Palliative Care Clinical Support Worker

Band 3

Job overview

The post holder will be an integral part of the Ambulatory Clinical Nurse Specialist Team, who assists, supports and coordinates the objectives of the IMPaCT Service.

A large part of the role is providing clinical administration and coordination support for patients, families, clinical nurse specialists, the specialist medical team and the wider MDT.

The post holder will demonstrate excellent organisational skills, must be flexible in approach and exercise initiative and demonstrate a consistently high standard of professionalism.

Main duties of the job

·        Organise incoming and outgoing mail, both paper and electronic.

·        Maintenance of patient clinical databases.

·        Specifically assist the CNS’s in coordinating care for a large specialist caseload.

·        Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.

·        Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.

·        Support and contribute to audit processes, governance, research and service development.

·        Take an active part in team meetings, MDT’s and audits as required.

        Participate in stock maintenence and daily equipment checks.

·        Ability to effectively manage own time and independent workload.  

 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Organise incoming and outgoing mail, both paper and electronic.

·        Maintenance of patient clinical databases.

·        Specifically assist the CNS’s in coordinating care for a large specialist caseload.

·        Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.

·        Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.

·        Support and contribute to audit processes, governance, research and service development.

·        Take an active part in team meetings, MDT’s and audits as required.

        Participate in stock maintenence and daily equipment checks.

·        Ability to effectively manage own time and independent workload.  

 

Person specification

Qualifications

Essential criteria
  • Demonstrates a willingness & capability to undertake NVQ level 3

Experience

Essential criteria
  • Demonstrable experience in hospital setting working at NVQ level 2

Knowledge

Essential criteria
  • Reputation for high standard of patient care

Skills

Essential criteria
  • Excellent communication skills
  • Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
  • Basic Computer Skills

Other

Essential criteria
  • Supportive of colleagues and patients

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jennifer Warren
Job title
Team Leader Ambulatory Specialist Palliative Care
Email address
[email protected]
Telephone number
0151 529 2637
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