Job summary
- Main area
- Palliative care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 287-AMED-86-26
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Woodlands Hospice
- Town
- Liverpool
- Salary
- £24,937 - £26,598 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 31/03/2026 23:59
Employer heading
Ambulatory Specialist Palliative Care Clinical Support Worker
Band 3
Job overview
The post holder will be an integral part of the Ambulatory Clinical Nurse Specialist Team, who assists, supports and coordinates the objectives of the IMPaCT Service.
A large part of the role is providing clinical administration and coordination support for patients, families, clinical nurse specialists, the specialist medical team and the wider MDT.
The post holder will demonstrate excellent organisational skills, must be flexible in approach and exercise initiative and demonstrate a consistently high standard of professionalism.
Main duties of the job
· Organise incoming and outgoing mail, both paper and electronic.
· Maintenance of patient clinical databases.
· Specifically assist the CNS’s in coordinating care for a large specialist caseload.
· Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.
· Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.
· Support and contribute to audit processes, governance, research and service development.
· Take an active part in team meetings, MDT’s and audits as required.
Participate in stock maintenence and daily equipment checks.
· Ability to effectively manage own time and independent workload.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Detailed job description and main responsibilities
Organise incoming and outgoing mail, both paper and electronic.
· Maintenance of patient clinical databases.
· Specifically assist the CNS’s in coordinating care for a large specialist caseload.
· Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.
· Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.
· Support and contribute to audit processes, governance, research and service development.
· Take an active part in team meetings, MDT’s and audits as required.
Participate in stock maintenence and daily equipment checks.
· Ability to effectively manage own time and independent workload.
Person specification
Qualifications
Essential criteria
- Demonstrates a willingness & capability to undertake NVQ level 3
Experience
Essential criteria
- Demonstrable experience in hospital setting working at NVQ level 2
Knowledge
Essential criteria
- Reputation for high standard of patient care
Skills
Essential criteria
- Excellent communication skills
- Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
- Basic Computer Skills
Other
Essential criteria
- Supportive of colleagues and patients
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Warren
- Job title
- Team Leader Ambulatory Specialist Palliative Care
- Email address
- [email protected]
- Telephone number
- 0151 529 2637
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