Job summary
- Main area
- Wheelchair Service
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 350-CC7397275
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Wheelchair Service, Lifehouse
- Town
- Liverpool
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 13/09/2025 23:59
- Interview date
- 29/09/2025
Employer heading
Wheelchair Service Support Worker
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
Liverpool Wheelchair Service are looking for two enthusiastic and motivated Band 3 Wheelchair Service Support Workers to join our team. The successful candidate will provide support to enable the assessment and provision of wheelchairs and pressure management to clients within the Liverpool GP population.
We are a friendly and supportive multi disciplinary team of Occupational Therapists, Physiotherapists, Clinical Engineers, Assistant Practitioners, warehouse operatives and administrators.
You will work alongside the therapists to support the patient journey through the service. This will include supporting a mixture of clinics and visits in the community.
The skills required for this post include being proactive, caring and being an effective team player with excellent organisational and communication skills required to work in a busy service.
We are predominantly a clinic based service but also see patients in other environments such as schools, hospitals, and their own home. We assess and prescribe manual wheelchairs, active user wheelchairs and electric powered chairs, along with posture/ pressure management and specialist seating systems.
Main duties of the job
- Supporting the wheelchair therapists and clinical engineers in the wheelchair assessment and provision and prescription of wheeled mobility, pressure care and postural support.
- Ensuring clinics are set up and ready for assessments and equipment is ready for visits.
- Supporting with the moving and handling of patients using a variety of transfer aids including hoists.
- Supporting therapists on joint visits in the community, the service have a fleet of vans to enable to delivery of equipment. Candidates will be required to drive the vans as part of their role.
- Supporting patients through the clinic process and completion of outcome measures and information gathering.
- Handover of equipment under the supervision/ direction of a therapist/ clinical engineer.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Support patients who attend clinic to ensure they are supported through the clinical process and individual needs are met.
Support colleagues with minor room adaption/ equipment required prior to clinical assessments.
Liaise with and support colleagues in ensuring correct equipment is allocated to the correct vehicle to support efficient domiciliary appointments.
To carry out specific duties that contributes to the assessment of patients as requested by a qualified practitioner.
Assist therapists in clinic and domiciliary settings with moving and handling of patients. This may include the use of a hoist.
Be considerate of patients’ needs and wishes when undertaking moving and handling.
Assisting clinicians with the provision of equipment and wheelchairs under the instruction the qualified practitioner.
Completing minor adjustments of wheelchairs in accordance to guidance.
Delivery and handover of wheelchairs and cushions in accordance to service guidance and procedures.
Processing of orders for standard wheelchairs and equipment through TCES system.
Supporting the booking of appointments and processing of referrals and other administration tasks as required.
Support warehouse team to ensure stock and equipment is ready for provision.
Support the wider CEDAS service as required.
Prioritise workload to meet delivery schedules and facilitate hospital discharge for service users.
Undertake risk assessment of environment for the safe delivery and installation of equipment.
To deliver and adjust equipment to service users, using appropriate TCES functions.
To adjust and demonstrate the safe use of equipment to patients, service users, family and carers.
Communicate effectively with members of the multi-disciplinary team.
Report any accidents or concerns to equipment to appropriate person e.g. supervisor/ warehouse manager.
Stores – undertake general warehouse and storekeeping duties where required.
Under the guidance and supervision of a qualified practitioner, make accurate, timely and appropriate entries into health records in accordance with Trust standards.
To participate as appropriate in clinical and professional meetings held within service to assist effective two-way communication.
To seek advice and further training, if appropriate.
To make the qualified practitioner aware of any incidents arising during a span of duty and carry out any actions arising from this as directed.
To take reasonable care of the health and safety of themselves and others in the working environment and comply with instructions on safe moving and handling practice
To attend health and safety and equipment awareness training to maintain up to date skills and knowledge.
Report any adverse incidents using events reporting procedure.
Keep up to date with mandatory training
Person specification
Qualifications
Essential criteria
- • NVQ Level 3 or equivalent
- • Full Driving license
- • Ability to work within a team and autonomously
Knowledge/ Experience
Essential criteria
- • Previous health and social care experience or equivalent
- • Ability to communicate information and advice on equipment to patients and carers
- • Ability to work as a member of a team.
- • Ability to work on own initiative under the supervision of a qualified practitioner.
- • Understanding of the principles of confidentiality.
- • Health and Safety
- • Equality and Diversity
- • Understanding of community health care
Desirable criteria
- • Safe use of a hoist and sufficient manual handling experience
- • Community and Lone worker experience.
- • Experience of working with wheelchairs/ equipment.
Values
Essential criteria
- • Continuous Improvement
- • Accountability
- • Respectfulness
- • Enthusiasm
- • Support
- • Responsive to service users
- • Transparency and honesty
- • Discreet
Skills
Essential criteria
- • Self management and motivation skills
- • Ability to network with multidisciplinary colleagues
- • Risk assessment skills
- • Excellent communication, organisational and interpersonal skills
- • Ability to work under pressure and manage a diverse workload
- • IT literate
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Denson
- Job title
- Clinical lead, Liverpool Wheelchair Service
- Email address
- [email protected]
- Telephone number
- 07917050569
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