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Job summary

Main area
Medicine
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Long days, 8-4pm shifts and weekends)
Job ref
040-ACS055-0326
Employer
Aneurin Bevan University Health Board
Employer type
NHS
Site
The Grange University Hospital
Town
LLanfrechfa
Salary
£24,833 per annum
Salary period
Yearly
Closing
22/03/2026 23:59

Employer heading

Aneurin Bevan University Health Board logo

Healthcare Support Worker - Transfer Lounge

Band 2

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. 

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected] 

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

We are looking for a highly motivated, enthusiastic and forward thinking individual to join our well established team in the Transfer Lounge

To support a clinical environment that is patient and public focused.

To assist patients to achieve physical spiritual and psychological comfort.

To participate in the delivery of patients care and undertake clinical duties that are allocated and directly supervised by a registered nurse.

Exchanges factual information with patients using persuasion, reassurance, tact, empathy; may be barriers to understanding.

To share with Team Leader information relating to the patients care. 

Assist with patients nutritional needs to include feeding assistance.

To report any changes in a patient’s condition to the nurse in charge and respond to clinical urgencies. 

 

NVQ in health & social care or equivalent is required

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. 

This post is currently advertised at Band 2. The role is under review within the Health Board as part of a national review and may, in future, progress to Band 3 with an updated job description. If appointed, your manager will ensure you are kept informed and will support you through any changes, including discussing relevant training requirements.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To utilise customer care skills when caring for patients and relatives

To maintain and protect confidential information relating to patients

To assist the qualified nurse in recording and maintaining documentation

To establish and maintain good working relationships with patients, relatives and members of the inter-disciplinary team.

To work as a key member of the team with the patient to reach your negotiated goals

Assist staff as necessary with the smooth running of their areas.

To act always in accordance with ABUHB policies and procedures

To ensure all accidents, incidents and complaints are reported and to assist in the investigation of them

To attend and participate in ward/department/area meetings

To report any concerns regarding patient care or environment to the Nurse in Charge.

To be aware of Clinical Governance and act within the ABUHB Clinical Governance framework.

To undertake and participate in statutory training and in service Programmes

To participate in annual personal review being cognisant of service needs

To have basic computer skills Speciality Specific Activities

Maintenance of a clean environment and the equipment used

 Maintain stock levels & the putting away of delivered stores

Be proficient & perform record keeping as appropriate. Recording the observations e.g., fluid balance, stool charts etc

Performing BM’s for Blood Glucose monitoring

Assists patients with personal needs 

 

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. 

Person specification

Qualifications and/or Knowledge

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Experience

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Aptitude and Skills

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Other

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Employer certification / accreditation badges

Credit Unions WalesApprenticeships logoAge positiveDisability confident leaderImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesArmed Forces Covenant Gold AwardStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.RNIBCore principlesDisability Confident Leader - Welsh

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachael Hemmings
Job title
Ward Manager
Email address
[email protected]
Telephone number
01633 493272
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