Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Maternity
Gradd
Band 8a
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
164-7755729
Cyflogwr
Nottingham University Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
Queens Medical Centre Campus
Tref
Nottingham
Cyflog
£55,690 - £62,682 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
02/03/2026 23:59

Teitl cyflogwr

Nottingham University Hospitals NHS Trust logo

Maternity Patient Experience Engagement Matron

Band 8a

Trosolwg o'r swydd

An exciting opportunity to join the Maternity Team to manage, lead and develop the service user engagement and experience function within Maternity, ensuring service provision meets all statutory obligations and mandatory local/national objectives.

The post holder will lead on all aspects of the service co-ordination, which includes service user experience, as well as service user engagement across Maternity Services.

The post holder will ensure compliance with national standards for service user experience and engagement management. They will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties/Departments are using service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards.

The post holder will provide strong leadership within Maternity and be highly visible and accessible to staff, students and other learners. Leading by example, he/she will drive up standards of service user experience and engagement and have the authority to get the essential components of this right for staff – ensuring quality in service user experience and engagement.

Prif ddyletswyddau'r swydd

To work as the Matron and assist the PALS, Patient Experience/ Complaints Managers to further develop and promote patient experience. Focus on patients, relatives, carers and visitors to the Trust:

To lead and be accountable for delivery of National Patient Survey programmes internal patient experience surveys and feedback and Friends and Family Test across the organisation.

The post holder will lead on all aspects of the service co-ordination, which includes service user experience, as well as service user engagement across Maternity Services. They will be the lead contact for the Trust and work in partnership with Nottingham and Nottinghamshire Maternity Voices Partnership. The post holder will ensure compliance with national standards for service user experience and engagement management.

Report to Lead for Patient Experience and Engagement updating on patient and carer experience objectives (including PALS) quarterly; updating on current performance for annual reports to Trust Board and other reports as required.

Support the development and management of the Trust Patient Experience & Engagement Steering Group; attend other committees/groups as required.

Develop and facilitate the patient and carer stories at all levels of the

Trust, including at Trust Board and support development of patient stories at various forums/training events/etc.

See more details in the Job description and Person Specification.

Gweithio i'n sefydliad

With more than 20,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen’s Medical Centre (QMC), Nottingham City Hospital and Ropewalk House.

We provide a range of national and internationally renowned specialist services, and we are at the forefront of new surgical procedures and research programmes.

We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging.

As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University.

This is an exciting time to join NUH and help support our future ambitions.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To understand the role in more detail, please read the attached job description and person specification 

Manyleb y person

Training & Qualifications

Meini prawf hanfodol
  • Current NMC Registration.
  • Educated to Master’s degree or significant equivalent work experience / post basic training.
  • Expert knowledge of Service User Experience and Engagement Agenda’s and good general knowledge of PALS Services.
Meini prawf dymunol
  • Experience of working across organisational and professional boundaries in the development of healthcare services.
  • Facilitation of inter-professional learning.
  • Project management experience.

Experience

Meini prawf hanfodol
  • Experience of leading and delivering programmes of change within an acute or community NHS setting.
  • Experience of managing Service User experience and engagement services
  • Experience working in acute care areas
Meini prawf dymunol
  • Knowledge of PALS, Complaints, Carers and Service User Engagement Management.
  • Service User Partnership working.

Communication and Relationship Skills

Meini prawf hanfodol
  • Excellent communications skills, written and oral.

Analytical and Judgement Skills

Meini prawf hanfodol
  • Excellent problem solving skills using team when appropriate.
  • Able to present and receive complex information within the multi professional team.
  • Understand highly complex clinical information and to be able to inform clinical strategy.

Bathodynnau ardystio / achredu cyflogwyr

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Gofynion ymgeisio

Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Rebecca Gray
Teitl y swydd
Head of Midwifery, Quality, Risk & Safety
Cyfeiriad ebost
[email protected]
Rhif ffôn
07812 278729