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Job summary

Main area
Healthcare Support Worker
NHS AfC: Band 3
Full time - 37.5 hours per week
Job ref
North Staffordshire Combined Healthcare NHS Trust
Employer type
Blurton Health Centre
£20,330 - £21,777 per annum
Salary period
06/07/2022 23:59

Employer heading

North Staffordshire Combined Healthcare NHS Trust logo

COVID-19 Vacancy Healthcare Support Worker

NHS AfC: Band 3

Job overview

North Staffordshire Combined Healthcare NHS Trust are looking to recruit a Band 3 Healthcare Support Worker to with the South Stoke CAMHS Team across the Stoke-on-Tent locality.

You will support the achievement of the 4 week wait target.

You will also support interventions with children, young people and families and will have a role in undertaking some administration duties to support the teams.

Main duties of the job

To provide support, and spend therapeutic time with an allocated group of children, young people and families..

To promote and support the physical health, comfort, wellbeing and recovery of children, young, people and families, and to assist them in the recovery of their difficulties.

To assist Registered Professionals in assessments and care planning/ implementation and evaluation of individualised care plans.

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing

Handling telephone queries including a shared responsibility for reception duties

Assisting patients/clients/relatives during incidental contacts

Working for our organisation

Our Trust is on an incredible journey of innovation and we’d like you to be part of it.

Our vision is ‘To be Outstanding in all we do and how we do it.’ Our teams pride themselves on compassion, team work and resilience. The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.

As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust’s Values.  These are:

Proud to CARE:


Caring with compassion, it’s about how we listen, what we say, what we do.


Friendly, welcoming, sharing ideas and being open


Taking personal and collective responsibility, being accountable for our actions


Striving for the best, for high-quality safe care and continually improving

Detailed job description and main responsibilities

1. Communicates with children, young people and families, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
2. Regularly reports and effectively communicates the health status and care aims of children, young people and families in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team.
3. Relates appropriately with children and young people, carers, colleagues and others – at all times maintaining professional boundaries.
4. At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
5. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
6. At all times minimizes risks to self and others by undertaking safe working practices.
7. At all times works within agreed and established Trust policy and operational procedures.
8. Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.

Person specification


Essential criteria
  • Advanced Apprenticeship in (Mental) Health and Social Care


Essential criteria
  • Experience of working with people with mental health needs as a member of a multi-disciplinary team


Essential criteria
  • Communicate appropriately with others at work.

Employer certification / accreditation badges

Committed to being an Inclusive EmployerVeteran AwareApprenticeships logoNo smoking policyCare quality commission - OutstandingDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Dawn Brown
Job title
Team Leader
Email address