Job overview

Do you have experience or knowledge of working with individuals with mental health and emotional wellbeing needs?

The BeeU service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin

The team are looking to recruit a Band 3 Community Support Worker to work in the Telford area.  In the role you will be initiating calls to families on the waiting list to ask a formatted set of questions.

The aim of the roles is to:

• To provide support, and intervention to children and young people open to the CAMHS Neuro developmental Service who are waiting for an assessment.
• To promote service-users recovery and to assist them to maintain their place in the community or manage transitions between services.
• To be involved in the development, planning of our BEEU Service groups and support with facilitating these 

You will be responsible for working collaboratively with other Trust services to provide seamless care for service-users on defined care-pathways.

You will be supported by senior staff on duty and multi-disciplinary teams with any escalations.

This job will involve working remotely (from home) making waiting well calls to Families of Children and Young People on our waitlists. Support will be provided from the wider team

This is a fixed term 12-month contract.

Main duties of the job

• Initiates communication with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
• Raises any concerns from initiated contacts to the appropriate staff and MDT members.
• Relates appropriately with service-users, carers, colleagues and others – at all times maintaining professional boundaries.
• At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
• Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
• At all times minimizes risks to self by undertaking safe working practices whilst regularly working under remote supervision in community settings.

• At all times works within agreed and established Trust policy and operational procedures.
• Works with other Trust services to promote seamless service-user focused care, transfer and discharge on identified care pathways including accepting routine referrals during the day.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.