Job summary
- Main area
- General Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Monday - Friday
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 151-ZT040
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park
- Town
- Frimley
- Salary
- £29,812 - £32,715 per annum
- Salary period
- Yearly
- Closing
- 17/06/2026 23:59
Employer heading
FDS Navigator for Lower GI Cancer Pathway
NHS AfC: Band 4
Job overview
The post holder will play a key role in coordinating the administrative functions of the 62-day cancer pathway, ensuring patients are supported through a timely and efficient diagnostic and treatment journey. Working closely with the Clinical Nurse Specialist team, the post holder will contribute to the delivery of high-quality, patient-centred care and support the achievement of pathway performance standards. The role involves regular direct contact with patients, requiring a compassionate, professional, and proactive approach to communication throughout their care experience.
Main duties of the job
The post holder will act as a key point of contact for patients, carers and members of the multi-disciplinary team, promoting effective communication across services. They will support patients throughout their pathway by ensuring they are kept informed at all stages of their care in a timely and compassionate manner.
Key responsibilities include, but are not limited to:
- Booking and coordinating patient appointments, including blood tests and diagnostic investigations
- Proactively chasing and tracking appointment dates to support achievement of pathway targets
- Maintaining accurate and up-to-date patient tracking systems and data records
- Liaising with tertiary centres to monitor and track onward referrals
- Working closely with endoscopy, radiology and other diagnostic services to ensure timely progression along the pathway
- Supporting audit activity and contributing to patient satisfaction surveys to improve service delivery
- Assisting with the triage of suspected cancer referrals to ensure all relevant investigations are included
- Supporting the management and triage of the Colorectal Clinical Nurse Specialist (CNS) shared email inbox
Working for our organisation
Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this
vacancy.
Person specification
Admin experience
Essential criteria
- Must have admin experience
Desirable criteria
- Admin experience in the NHS
Essential/desirable
Essential criteria
- - Evidence of further education beyond A level or equivalent work experience - Experience of using Microsoft office for windows - Able to communicate sensitive information to people affected by cancer, HCPs and other service users - Ability to communicate both verbally and non-verbally on a daily basis with all members of the MDT - Ability to prioritise and delegate tasks appropriately - Dealing professionally, promptly and sensitively and escalate problems, issues and complaints - Ability to work autonomously or as part of a team - Understanding and providing excellent customer service - Ability to read and interpret complex data with attention to detail - Strong Microsoft Office Suite knowledge and experience. - Flexible attitude to working - Good time management skills and ability to prioritise workload - Working across organisational boundaries - Proven experience of working to tight and strict deadlines. - Problem solving techniques and implementation of sustainable changes - Knowledge of administration procedures and experience of using multiple and complex IT systems - Management of complex administrative process - Effective time management - Productive working without supervision - Conscientious and hardworking. - Proactive and able to work on own initiative. - Tactful and diplomatic - Professional attitude - Self-motivated and enthusiastic. We will expect your values and behaviours to mirror those of the Trust, available at: http://www.frimleypark.nhs.uk/images/stories/get_involved/work_for_us/docs/Values1.pdf. - Ability to travel to and work on multiple sites as needed - Willingness to undertake training - Flexibility to support service - Demonstrable ability to meet Trust values - Conscientious and hardworking - Proactive and able to work on own initiative - Tactful and diplomatic - Self-motivated and enthusiastic - Professional and confident approach
Desirable criteria
- - Evidence of further education - Understanding of Hospital Patient Administration Systems - Understanding of the National Cancer Targets to support performance within cancer teams - Experience in the NHS environment - Experience of working with multidisciplinary team members - Experience of working with senior clinical staff - Knowledge and understanding of the Cancer Waiting Times framework, Cancer Outcomes and Services Dataset and National Cancer Audit Datasets - Call Centre experience
Communication
Essential criteria
- Experience of communicating with patients
Desirable criteria
- Experience with communicating with those who have had a cancer diagnosis
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Penny Schacht
- Job title
- Lead Colorectal Clinical Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 0300 613 6520
List jobs with Frimley Health NHS Foundation Trust in Nursing and Midwifery