Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 37.5hrs weekly
- Hours
- Full time - 37.5 hours per week (08:00-18:30)
- Job ref
- 151-VG172
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Parapet Breast Unit
- Town
- Windsor
- Salary
- £25,768 per annum, incl. HCAS
- Salary period
- Yearly
- Closing
- 27/11/2025 23:59
Employer heading
Health Care Support Worker
NHS AfC: Band 2
Job overview
As a Health Care Support Worker (HCSW) at Frimley Health NHS Foundation Trust, you will play a vital role in delivering high-quality, compassionate care to patients across the Trust’s hospitals and community services. Working under the supervision of registered nurses and other healthcare professionals, you will support the day-to-day care of patients, helping to maintain their comfort, dignity, and wellbeing throughout their stay.
As a key member of the multidisciplinary team, you will contribute to the smooth running of the ward or department, support clinical tasks within your competence, and ensure excellent communication with patients, families, and staff.
This post is ideal for individuals who are caring, reliable, and passionate about making a difference in the lives of patients.
Please note this is a front facing clinical role where a high level of spoken and written English language is required. Please do not use AI software for completion of your application for this role.
This vacancy is linked with the opportunity for Apprenticeship (for those eligible for Apprenticeships). This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. This is a fantastic opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.
Main duties of the job
- To assist members of the multi-disciplinary team to maintain patient's fundamental needs and ensure patient safety.
- To assist with a range of non-clinical duties .
- To work under the supervision of registered staff and Healthcare assistants and to provide support in the delivery of quality care for patients.
- To provide a full range of support functions in a department/theatre or clinical environment.
- To ensure the safety and wellbeing of patients, and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
Please read the attached Job Description and Person Specification for full details of the role.
Some of the key responsibilities will include:
- Provide excellent customer care skills to ensure patients come first.
- Act on own initiative when delivering the care requirements. Seeking guidance of a Healthcare Assistant or Registrant where required to ensure that the patient's health, safety, wellbeing, and dignity are always maintained.
- To act as an advocate for patients within the department/unit.
- To follow FHFT guidelines, policies, and procedures in maintaining safe working practices for patients and colleagues experience, having regard for their customs, religious beliefs, or principles.
- Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.
- Ensure own actions help to maintain quality and act as Chaperone for patients.
- Respond to patient requests for non-clinical information to improve communication by making clinical nursing colleagues aware of all requests.
- Establish and maintain communication with people on routine and operational matters.
- To put patients at the centre of your thinking, listen and positively respond to your patient's feedback reporting concerns to a Registered Nurse where necessary.
- To act always in a manner which, promotes positive working relationships and maintains the professional image of the Trust.
- To adhere to all Trust policy and procedures .
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
Person specification
Experience
Essential criteria
- Previous work experience which includes team working, communicating with staff and colleagues, and understanding of work practices.
Desirable criteria
- Experience of working in a health care environment.
- Experience of dealing with the public.
Skills and Knowledge
Essential criteria
- Ability to communicate clearly and effectively.
- Ability to learn new skills.
- Knowledge of how to respect individuality and diversity of patients, their carers, and your colleagues.
- Good Customer care skills
- Ability for caring for people with compassion.
- Basic numeracy skills
- Clear and accurate written/verbal English 6 NA5 - Matched January 2025 communication
- Good basic hygiene skills (e.g., food handling, hand washing etc.)
- Able to listen effectively and demonstrate an empathetic /sensitive approach and be able to communicate effectively and compassionately to colleagues, staff, and patients and their family/carers/visitors.
- Ability to follow a clear instruction and accept constructive professional feedback.
- Ability to work within a team
- Punctual and reliable
Qualifications and values
Essential criteria
- ce of general education e.g. which includes English and Maths or functional skills Level 2 or equivalent.
- Willingness to work towards and complete the Healthcare Support Worker level 2 apprenticeship
Desirable criteria
- Knowledge of personal care and related procedures
- Vocational qualification at level 2 or equivalent relevant experience
Values & Behaviours
Essential criteria
- We will expect your values and behaviours to mirror those of the Trust
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lovelyn Angyiembe
- Job title
- Clinical sister
- Email address
- [email protected]
- Telephone number
- 07464492339
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