Job summary
- Main area
- Administration and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (Working Monday, Tuesday and Wednesday but will require flexibility to meet the needs of the service)
- Job ref
- 297-7895071
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Bensham Hospital
- Town
- Gateshead
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Team Secretary
NHS AfC: Band 3
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
A unique opportunity has arisen to work in an administrative role across the Rapid Response Team and the Bladder and Bowel Team. Both roles require the successful candidate to have excellent communication skills and the ability to work in line with our ICORE values.
Administrative support for the Rapid Response Team will include answering of telephone calls, updating the electronic patient record and working with a large multidisciplinary team, including nurses and therapists.
Administrative support for the Bladder and Bowel Team will include answering of telephone calls, booking and changing appointments and updating the patient record.
At present administrative support for the Bladder and Bowel Team will be required on a Monday and Tuesday between the hours of 08:00 and 16:00. Administrative support for the Rapid Response Team will be on a Wednesday 08:00 until 18:00. However some flexibility will be required.
Main duties of the job
Bladder and Bowel Team
- Provide administrative support to the Adult and Children's Bladder and Bowel Team
- Contribute to the smooth running of the home delivery service
- To schedule clinics and room booking
Rapid Response Team
- To provide administrative support to a Senior Clinical Decision Maker as part of the single point of access
- To answer phone calls from patients, carers, families and professionals
- Supporting both therapy and nursing staff in an administrative capacity
- Monitor team email inbox for urgent NEAS and therapy referrals
Both roles will require the ability to use EMIS as an electronic patient record. Previous knowledge of this system is desirable.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
- The post holder will be responsible for directly supporting the Rapid Response Team and the Bladder and Bowel Team. The post holder will be expected to complete a range of administrative duties as required to meet the service needs.
- Support the delivery of the Rapid Response Team Single Point of Access
- Support the home delivery service for the Bladder and Bowel Team
- Support the booking of clinics and appointments for the Bladder and Bowel Team
- Support the provision of an efficient and effective service
- Provides administrative support and maintains records
Person specification
Qualifications
Essential criteria
- GCSEs or equivalent in Maths and English
Desirable criteria
- NVQ Level 2 or above in business administration
Experience
Essential criteria
- Experience of using EMIS and/or an alternative electronic patient record
Skills
Essential criteria
- Excellent communication skills
- Ability to competently use Microsoft word, power point and excel
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ashley Jackson
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07870400736
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