Job summary
- Main area
- Mental Health
- Grade
- NHS AFC: Band 8a
- Contract
- Secondment: 18 months
- Hours
- 37.5 hours per week (Fulltime)
- Job ref
- 354-AE-21283-A
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- St Mary's House
- Town
- Eastbourne
- Salary
- £57,528 - £64,750 pa
- Salary period
- Yearly
- Closing
- 30/04/2026 23:59
Employer heading
Operational Service Manager
NHS AFC: Band 8a
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
We are seeking to recruit a passionate, knowledgeable and dynamic Operational Service Manager to join Eastbourne Neighbourhood Mental Health Team (NMHT).
NMHTs bring together local NHS mental health services, GPs and community organisations to offer joined-up, personalised support to patients and their families. The goal is to make sure people get the right help, focused on what matters to them - without needing to repeat their story or navigate different services. We work with adults aged 18 and over who are going through mental health challenges that are affecting their daily life.
Candidates must be able to demonstrate a wide range of clinical leadership experience and ability in operational community management including service innovation, partnership working, managing change, recruitment, retention and development of a workforce able to deliver the highest quality care. A track-record of service user / carer involvement and evidence of responsiveness to service user and carer feedback is essential.
You will need to be a registered mental health professional, and passionate about delivering excellent services.
Main duties of the job
- To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
- Achieve an agreed set of performance targets.
- Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.
- To contribute in the planning and delivery of service objectives.
- Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented
- To be part of on call manager rota.
Working for our organisation
This is an opportunity to join an organisation which sets a high priority on the development of services which are responsive to service user and carer’s views and to work with dedicated and supportive colleagues. The trust is committed to strong integrated, collaborative leadership between managers and clinicians.
Working here offers continued training and development, variety and a rewarding challenge, plus the benefits of living in Sussex, by the sea, in the beautiful South Downs or in any one of the exciting towns and cities we have to offer.
We’d love you to join our organisation that is rated ‘good’ overall and ‘outstanding’ for caring by the CQC. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.
Other key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
Detailed job description and main responsibilities
- Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
- Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
- Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
- To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
- Respond to PSIIs, complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented
Person specification
Qualifications
Essential criteria
- Educated to degree/ diploma level with a relevant qualification or equivalent experience
- Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level
Knowledge/Experience
Essential criteria
- Extensive experience of and demonstrable achievement in managing health/social care services
- Management of resources and good track record with change management, efficiency savings and financial recovery plans
- Experience of modernising services without additional resources
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of project management and imaginative planning
- Experience of managing a diverse practitioner team (multi site)
- Measurable track record in involving and motivating staff to improve performance.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Alex Bogdanovic
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 03003040590
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