Job overview

The post holder will provide leadership and day to day management focus for the ENT and Orthopaedics clinic services across the outpatient footprint.

Along with departmental Band 6 colleagues you will be responsible for the Nursing workforce and development of nursing clinical activity within the departments.

The post holder will be expected to support service improvement and change, developing a modern, safe patient centred service in line with the NHS Plan and post pandemic reset.

The Outpatient Manager for ENT and Orthopaedics will have departmental and budgetary oversight with responsibility for role modelling compassionate leadership, and managing clinic nursing colleagues and plaster room practitioners.   

The Outpatient manager will be expected to collaboratively work alongside other clinic managers and matrons; working together to meet the national agenda relating to the elective recovery programme. The Outpatient Manager will be able to work across departmental boundaries and support the Outpatient Matron to achieve the nursing ambitions of professionalism, inclusivity ,civility, patient safety and quality in a fast paced clinic setting. 

Currently outpatient clinic provision is Monday - Friday daytime across the sites at Calderdale and Huddersfield NHS Foundation Trust. There would be an expectation that the Manager will be able to work across these sites and also work  when required clinically alongside staff and patients.

Main duties of the job

The Outpatient Manager postholder will:-

 Have responsibility for the day-to-day management of the Orthopaedics and ENT outpatient nursing provision at an operational level.

Provide positive leadership within the departments/ nursing teams.

Collaboratively and compassionately work across outpatient service leads/managers and support the Outpatient Matron to achieve patient-centered care and achieve any national outpatient performance targets 

Develop a team where staff potential is recognised and encouraged.

Demonstrate being an enthusiastic and motivated role model to lead and manager the teams

·       Understand the operational pressures, waiting list targets, Referral to Treatment times

·       Manage change and workforce modelling that improves service delivery with budgetary controls

·       Focus on quality patient experience in the outpatient setting and ensure that high standards of care are maintained

·       Foster positive relationships with medical and specialist colleagues using the Four Pillars of working together to get results ethos.

Provide a working environment, which promotes improved quality of working life (wellbeing), including health and safety issues, flexible working and family friendly policy.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. 

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.