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Job summary

Main area
Support Worker
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Work is on a shift basis 24 hours day, 7 days a week, 365 days a year)
Job ref
201-25-708
Employer
Cornwall Partnership NHS Foundation Trust
Employer type
NHS
Site
Bodmin, Truro, Helston
Town
Roche/Bodmin, Truro, Helston
Salary
£27,485 - £30,162 Per annum
Salary period
Yearly
Closing
08/10/2025 23:59

Employer heading

Cornwall Partnership NHS Foundation Trust logo

Support Worker - Multi-Agency Rapid Response Service (MARRS)

Band 4

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

  • Care based on what matters to people.
  • Care provided at home or close to home.
  • Improvement through learning, research and innovation.
  • Prevention and alternatives to hospital.

Great Organisation

  • Buildings that support health and wellbeing.
  • Technology enabled care.
  • Care teams are supported by responsive corporate services.
  • Safe, efficient, effective and productive.

Great People

  • A place people love to work and feel valued.
  • Living our values with staff (all voices count).
  • Attract, grow and develop talent.
  • Leaders with compassion, who continuously learn and listen.

Great Partner

  • Encourage and enable effective partnerships.
  • Joined-up community services.
  • Work with others to maximise workforce opportunities.
  • Reduce our impact on the environment.

 At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

 

Job overview

Cornwall Council families together and Cornwall Child and Adolescent Mental Health Services (CAMHS) for children and young people has changed, and for the better. We have developed a multiagency rapid response service (MARRS) that will deliver urgent care across services for children and young people who experience mental health and social care crisis across Cornwall. We aim to build an integrated pathway that will offer support and treatment for families in a joined-up way.

As part of this process, we have been working with families and staff to develop a new service that puts the young person and their family at the centre of what we do. We will provide a seamless, integrated, and holistic approach to crisis care, supporting families to bring about positive change that will benefit all those involved.

You will be part of an integrated, multi-disciplinary CAMHS team, who are focused on ensuring children and young people, and their families, get the right help at the right time. Your expertise is essential in the new model of care to ensure adaptive mentalization based integrative treatment. You will be reaching out to those hard to engage young people and their families, offering a family focused approach that keeps the young person at the centre of the care, working to prevent admission and supporting young people and their families on their journey of recovery. 

Proposed interview date: Thursday 23rd October

Main duties of the job

The Support Worker will be expected to work over 24 hours a day, 7 days a week, 365 days a year on a shift basis. 

We work intensively with young people with acute mental health difficulties who are in crisis to prevent the need for inpatient admission where possible. As part of the Acute Care Pathway we work closely with the Southwest Collaborative, our local CAMHS Inpatient Unit (Sowenna), Community CAMHS and in partnership with our children's Social Care colleagues. 

The team offers short term intensive interventions to young people with a significant mental illness or who are emotionally dysregulated and displaying high risk behaviour relating to their mental health. The team also offers home treatment as an alternative to hospital admission - this can involve targeted, short term intervention.

The team will operate county wide and will be integrated with CAMHS, the wider child and family health services as well as Cornwall Council’s social work service for children and families. This will ensure that children and young people along with their families, are at the center of their care and recovery journey, with all their holistic needs met and assessed.

We operate a shift-based rota that covers 24 hours a day, 7 days per week to ensure the service is accessible, flexible, and able to respond in a timely manner.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health.  We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases.  Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon.  As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education & Qualifications

Essential criteria
  • NVQ Level 4 qualification in Healthcare or equivalent relevant experience
  • A commitment to undertake Continuing Personal Development
Desirable criteria
  • Brief Solution Focused or other training

Experience

Essential criteria
  • Knowledge and experience of mental health and basic psychological therapies
  • Evidence of substantial experience of working with young people
  • Significant recent clinical experience in delivering direct care/support to people with mental health issues or equivalent experience
  • Experience of dealing emotional distress
  • Experience of working within a mental health field
  • Experience of working with people in a caring environment

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeArmed Forces CovenantPastoral Care Quality Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrew Robertson
Job title
Team Manager
Email address
[email protected]
Telephone number
07720816961
Additional information

This is a community-based role that requires frequent travel to various locations throughout the county including areas that may not be accessible by public transportation. Successful candidates will need to demonstrate how they will manage these travel requirements.

 

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

  • Cornwall Foundation Trust
  • Royal Cornwall Hospitals NHS Trust
  • Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.