Job summary
- Main area
- Dental
- Grade
- Band 2
- Contract
- Permanent: Monday to Friday
- Hours
- Full time
- Part time
- Job share
- Job ref
- 070-AC108-0926
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Brecon Hospital
- Town
- Brecon
- Salary
- £26,300 per annum pro rata
- Salary period
- Yearly
- Closing
- 17/09/2026 23:59
Employer heading
Dental Administrative Assistant
Band 2
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Job overview
There is a new opportunity for an Administrative Assistant to provide comprehensive, front desk/administrative support to the Dental Department in Brecon. The post is permanent and for 37.5 hours per week. However, part time would be considered.
The post holder will provide first point of contact for the department and will be responsible for a variety of administrative and clerical duties, including managing incoming calls, enquiries and booking of patients.
The post holder will need to have excellent organisational skills and will be required to demonstrate appropriate computer literacy.
Main duties of the job
Manages incoming telephone calls and enquires, which may be of a complex and sensitive nature, taking messages accurately, forwarding in a timely manner, ensuring confidentiality.
To undertake clerical duties in the form of receiving and booking in patients, recording patient details. To access previous records for patients attending for dental treatment, using the Dental software EXACT.
Communicate with patients to ensure medical history, consent forms and any other relevant information needed are completed on arrival.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or literacy/numeracy L1 or equivalent
- RSA/OCR II qualification or equivalent demonstratable skills
- Computer literate and experience of using microsoft packages
Desirable criteria
- Some knowledge of the Community Dental Service
Experience
Essential criteria
- Experience of customer service first point of contact support
- Experience of working as part of a team, or on own initiative
- Experience of prioritising own workload and meeting deadlines
Desirable criteria
- Previous experience in similar post
Aptitudeand Abilities
Essential criteria
- Ability to communicate clearly and effectively, face to face and by telepone
- Excellent organisational skills
- Ability to use initiative to defuse difficult situations involving patients
Desirable criteria
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Values
Essential criteria
- Ability to support and demonstrate PTHB values and behaviours
Other
Essential criteria
- Flexible in approach to work and the changing needs of colleagues and the service
- Undertake training and personal development as required
- Ability to travel across PTHB sites
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jacqui Bennett
- Job title
- Senior Dental Nurse
- Email address
- [email protected]
- Telephone number
- 07754452313
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