Job summary
- Main area
- Care of Elderly
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-NMUH-7309627
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- London
- Salary
- £29,176 - £30,225 pro-rata per annum inclusive of HCAs
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading

Healthcare Support Worker – GEMS Team
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
This exciting new post will be working in a newly established Frailty service at the North Middlesex University Hospital NHS Trust. This role is part of a key development in delivering specialised hyperacute Frailty input to older patients living with Frailty presenting to ED. The post holder will be included in the 7-day working. The successful candidate will deliver direct patient care to patients across Urgent and Emergency Care as part of the GEMS (Geriatric Emergency Medicine Service) team and contribute in the delivery of timely, specialist input to patients with Frailty.
This is a full time Band 3 post working in a newly established Frailty service at the North Middlesex University Hospital NHS Trust. This role is part of a key development in delivering specialised frailty input to frail, older patients presenting to ED. The successful candidate will work across Urgent and Emergency Care within the GEMS team and contribute in the delivery of timely, specialist input to frail patients; effecting appropriate admission avoidance and early, pro-active CGA for patients who may need admission to appropriate wards.
The post holder may be included in the 7-day working as required.
The successful candidate will be organised, proactive, and compassionate, with excellent communication skills and the ability to work flexibly in a busy and evolving clinical environment.
Main duties of the job
· Maintain and improve the patient’s mobility using appropriate equipment and handling techniques
· Assist the patient to be as comfortable as possible, i.e., help with moving and positioning the patient using appropriate equipment
· Assist with checking pain levels and requesting pain relieving medication on patient’s behalf
· Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures
· Prepare appropriately for the activity to be undertaken
· Support and encourage the patient to meet their own health and wellbeing needs
· Undertake care activities to meet individuals’ health and wellbeing needs, once competence demonstrated:
· Work co-operatively as part of the multi-disciplinary team, helping nursing, and other clinical staff in routine work associated with patient care
· Support qualified nurses in the implementation of programmes of care within the limits of the Healthcare Assistant’s knowledge and competence
· Provide comfort, reassurance, and support to patients and/or their carers if anxious or distressed.
Please see JD for detailed information on main duties of the job.
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Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
Education & professional Qualifications:
Literacy and numeracy skills
NVQ Level 3 or equivalent care certificate level of experience
Experience:
Experience of working with adults within a health care environment NHS or private sector
Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according
Clinical competency – wound care/invasive devices i.e., catheter, PEG care
Use assistant aids and equipment for care provision.
Demonstrable ability to meet Trust values.
For detailed information on JD and PS please see attached JD and PS.
Person specification
Royal Free Values
Essential criteria
- Welcoming, Respectful, Communicating, Reassuring
Education & professional Qualifications
Essential criteria
- Literacy and numeracy skills
- NVQ Level 3 or equivalent care certificate level of experience
Experience
Essential criteria
- Experience of working with adults within a health care environment NHS or private sector
- Has understanding of the different values, cultures and beliefs patients may present with and be able to respect this adapting care delivery according
- Clinical competency – wound care/invasive devices i.e., catheter, PEG care
- Use assistant aids and equipment for care provision.
- Demonstrable ability to meet Trust values
Skills and aptitudes
Desirable criteria
- Phlebotomy skills, ECG, cannulation, use of bladder scanner
- Knowledge of frailty, patient pathways, or NHS clinical environments.
- Understanding of the challenges and needs of older people living with frailty.
Personal Qualities & attributes
Essential criteria
- Patience and understanding of patient’s needs
- Ability to work under pressure
- Awareness of patient confidentiality
- IT skills (ability to enter patient data on the computer records)
- Literacy and numeracy skills
Others
Essential criteria
- Awareness of health and safety at work (e.g. infection control)
- Flexibility to meet service needs (e.g. shift work)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Wilhermina Boafo - Addai
- Job title
- Interim Service Manager
- Email address
- [email protected]
- Telephone number
- 02088872565
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