Job summary
- Main area
- Nursing and Midwifery
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 203-FH1071
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Warwick Hospital
- Town
- Warwick
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 22/07/2025 23:59
Employer heading

Maternity Support Worker - Infant Feeding Team
NHS AfC: Band 3
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
An exciting opportunity has arisen for a Band 3 Maternity Support Worker to join our friendly and innovative Infant Feeding team. We are looking for an experienced, passionate and enthusiastic individual to assist with the maintenance of the UNICEF Baby Friendly Initiative (BFI) Stage 3 Accreditation, thereby ensuring the infant feeding services within the SWFT are of the highest standard possible. The post holder will work closely with the Infant Feeding Midwives and Co-ordinator, midwifery and neonatal teams as well as external agencies.
You will undertake high quality, caring and compassionate personal care under the direction, but not direct supervision of the registered professionals within the team.
The role of the Infant Feeding Support Worker is multifaceted. It involves providing clinical infant feeding support to women and babies who experience challenges in their feeding journey within the Maternity Unit, the Children’s Ward and the Community.
Main duties of the job
The Maternity Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction, but not direct supervision, of the registered professional and work as part of the multi-disciplinary team.
The primary role of the Maternity Support Worker (MSW) is to assist, support and work in collaboration with the midwife and the wider multidisciplinary team; in order to provide a safe and holistic approach to women centred care.
The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direction of the midwife/Registered Nurse (RN) that the MSW assists with and provides care following completion of any relevant or appropriate training. The post is rotational and the employee will be provided with appropriate training for the clinical setting in which they are working. These settings include maternity theatres, inpatient care and community.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Detailed job description and main responsibilities
Professional Values
To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust
Uphold the Trust values and standards at all times.
Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment
To report any accidents or incidents as described by the Trust’s policy and procedures ensuring an open and transparent culture
To take reasonable care of the health and safety of themselves and of other persons
To adhere to the Trust’s dress code policy, maintaining a smart appearance at all times
To assist other wards, departments and teams within the Trust as and when required by Service needs
To adhere to the Trust’s IT policies regarding e-mail and internet usage
To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Non-Clinical Responsibilities
Assist with the admission, orientation and discharge of women and their babies in accordance with local policy and guidance.
Ensure that all clinical documentation is accurately collected, updated, stored and filed in accordance with local information governance and record keeping policy and guidance.
Work closely with administrative staff to provide additional support to this service as required.
Participate in tracking, obtaining and filing clinical records as required, under instruction and in line with local policy and guidance.
Provide administrative support to the maternity team, both in the hospital and community settings.
Manage own time effectively whilst prioritising care needs for women and their babies under care under the direction of the midwife.
Act reliably; relaying messages to the appropriate person in an effective and timely manner, whilst maintaining women’s confidentiality.
Convey an approachable and professional attitude to all mothers and their families.
Communicate effectively with women and their families in all settings, with particular attention to providing updates on any delays or changes to their care.
Ensure that knowledge of local safeguarding policy and procedure is maintained.
Ensure the working order of equipment, reporting any concerns, faults or breakages to the appropriate person in a timely manner.
Report any incidents or concerns using the local risk management reporting system and escalate such concerns or incidents appropriately and in a timely manner.
Successfully complete the band 3 regional framework competency document within 6 months of employment
Successfully complete the ‘care certificate’ competency booklet within the first six months of employment.
Identify own training and development needs and undertake appropriate training/education as required.
Be aware of own professional limitations and develop practice through reflection, mentorship and appraisal.
Attend all statutory and mandatory training as and when required.
Participate in annual individual performance review process, whereby objectives will be agreed, performance monitored, and personal development needs discussed.
Be conversant with the local infection control policy, whilst ensuring mandates are adhered to at all times.
Act responsibly in respect of colleague’s health, safety and welfare following safety at work practices, whilst working in compliance with local health and safety policy and guidance.
Participate in the audit of standards within the unit if appropriate.
Responsibly receive details of daily duties from the midwife/RN, and use own discretion when prioritising care, under direction.
Undertake routine observations and escalate any deviation from the normal range to the named midwife or appropriate member of the multi-professional team.
Support women during clinical procedures, including attending to any personal hygiene needs as necessary.
Working within maternity theatres, assisting the multi-disciplinary team with elective and emergency procedures. This role includes; identifying instruments, calculating blood loss, assisting with the scrubbing process and anticipating the needs of the team.
Provide support to labouring women if asked to do so, and under the supervision of the midwife.
Supporting women in their choice of infant feeding and have awareness of the options available.
Provide evidence-based support, assistance and advice to women who are breastfeeding, or are planning to breastfeed
Support and assist women with artificial feeding in line with local and national policy and guidance.
Recognise and report any abnormal events or emergencies to the multidisciplinary team through the appropriate means, in a timely manner
Perform venepuncture in line with local policy and guidance following completion of the appropriate competency.
Assist with the transportation of blood products if asked to do so, and have an awareness of the storage requirements
Assist in the maintenance of good bladder care, removal of catheter and disposal of equipment following infection control policy and to document accurately the fluid balance.
Undertake neonatal observations under direction and escalate any deviations from the normal range appropriately, and in a timely manner, following the completion of competency practical and theoretical training.
Observe the overall wellbeing of the newborn and escalate any concerns to named midwife/RN or multi-professional team in a timely manner.
Provide practical support to new parents when caring for their newborn, whilst promoting safety in both the hospital and home setting.
Act as chaperone when requested to do so by the midwifery or obstetric team.
Escort women and their families between clinical areas as required.
Undertake newborn blood spot screening, following successful completion of the appropriate competency, as directed by the midwife/RN. Ensure consent for the newborn blood spot screening is gained prior to undertaking the procedure.
To complete the relevant documentation for screening test performed in the maternity records.
To assist or perform serum bilirubin ratio (SBR) test, following successful completion of appropriate competency as directed by the midwife/RN.
When deemed competent, fit nasal prongs, understand and monitor oxygen flow and saturation levels on oxygen dependant babies, taking action as appropriate
Pass feeding tubes on babies, undertaking tube feeding as laid out in the procedure manual when deemed competent
Assist women with mobilisation following surgical procedures and remove dressings or cannula under direction of the midwife.
Assist in the nutrition and hydration needs of women.
Assist the midwife in the delivery of the women’s care, including the promotion of public health information. Sign posting to women the local and national services available.
Assist the midwife in appropriately preparing the birthing environment.
Ensure adequate stock levels are maintained in all clinical settings, and equipment is available; escalate any depletion of stock or resources in a timely manner.
Assist in stocking up and cleaning all home birth team equipment if required
Community
Work under the guidance for a lone worker in the community in line with local policy.
Manage own caseload under direction of the midwife in the community setting.
Report or escalate any concerns you may have with women under your caseload in line with local policy and guidance.
Support women and their families with the transition to parenthood, including teaching parenting skills and promoting bonding.
Once training and assessment of competence is obtained MSW to be involved in carrying out tasks and planned care as designated by a registered midwife.
To give regular handover of care to the named midwife all areas of care completed in practice.
To attend homes in the community to complete postnatal care of both mother and baby as appropriate. (adhering to the lone worker policy within trust)
To recognise any deterioration in mental and emotional wellbeing and respond appropriately, escalating to named midwife.
Participate in health promotion activities including diet, smoking cessation and breast feeding. (For example, signposting to local service appropriately as per policy guidance).
To be aware of Child Protection issues and refer issues of concern to registered midwife.
To assist in the teaching of parent and health education within designated classes and on an individual basis
To liaise with the registered midwife with any areas of concern and inform of the timing of the next planned visit.
To be aware of the current policy and service frameworks for mental health (e.g. Capacity Act, Deprivation of Liberty Safeguards and Mental Health Act); the impact they have on interventions including rights of people using services or giving formal or informal support and the role of advocacy.
To be aware of peri-mental health issues and the appropriate referral pathway and to escalate to multi-disciplinary team and concerns noted within home or hospital setting.
Person specification
Qualifications
Essential criteria
- Obtained an educational level of GCSE level A – C English and Maths or equivalent
- NVQ/Diploma Level 3 or equivalent higher apprenticeship in healthcare
- Evidence of successful completion of Care certificate, or willingness to work towards.
Experience
Essential criteria
- Experience of using hospital patient record system
- Experience of working in an acute hospital setting
- Experience of providing high quality care
Desirable criteria
- Maternity care experience in a hospital/birth centre
Skills
Essential criteria
- Evidence of competence in care skills
- Able to delegate work appropriately
- Good written, verbal and non-verbal communication skills
- Competent IT skills
- Able to present information, written and orally in an accurate clear and logical manner
- Ability to organise and prioritise workload
- Ability to write accurate and legibly in-patient records
Desirable criteria
- Evidence of competence in relevant specialist skills / tasks
Personal Qualitis
Essential criteria
- Able to work as part of a team
- Compassionate and caring nature
- Approachable manner with good interpersonal skills
- Empathetic
- Reliable
Other
Essential criteria
- Passes pre-employment checks
- Able to work flexibly over a 24-hour period
- Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
- Able, with appropriate support, to work in an emotionally demanding environment
- Ability to prioritise workload
- Ability to work under direction but without direct supervision
- Holds a driving licence and available vehicle
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Julia.White
- Job title
- Infant Feeding Coordinator
- Email address
- [email protected]
- Telephone number
- 01926495321
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